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Diligenta' s vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.
The opportunity
An exciting opportunity has arisen for a Corporate Incident Analyst to join the Specialist Support Team at Diligenta.
In this position, you will play a crucial role by offering analytical expertise to the wider Incidents function. Your main focus will be to assess the influence of underlying issues on products and customers across the range of M&G products and processes managed by Diligenta. Your responsibilities will include identifying affected populations, conducting data analysis to understand individual impacts, and proposing solutions for remediation.
If you are a naturally analytical individual and are looking for a role where you can utilise your skills in data analysis, please apply today!
You will be
- Performing Incident analysis and corrective actions in compliance with Life & Pensions regulations.
- Establishing a clear understanding of individual issues and breaches present in current and legacy platforms.
- Defining system data scan extract requirements for IT, validate output for completeness and accuracy, ensuring readiness for subsequent analysis.
- Analysing data in an investigative or verification context, including comparing before and after positions on proposed fixes.
- Drawing data-driven conclusions and produce reports in accessible language for review.
- Cultivating and maintaining positive relationships with various stakeholders across Diligenta/TCS and M&G, including Operations, IT, Change, Compliance, Risk, Commercial, and management partners.
You should apply if you have
- Strong analytical and problem-solving ability.
- Confident applying relevant analytical tools and methods.
- Proficient in a range of information/data presentation techniques
- Experienced in Microsoft Office/365, with advanced MS Excel & VBA skills
- Able to learn and effectively navigate policy administration systems/interrogate system data.
- Excellent time management and organisational skills, strong under pressure and able to flex to varying demands.
- Strong verbal and written communication, able to convey complex information in simple terms and probe to digest explanations to ensure a common understanding.
The perks
- 25 days holidays + 8 bank holidays
- Discretionary annual bonus
- Company pension scheme membership
- Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools.
- Access to our Confidential Helpline is available to be used by you and your family.
- Develop your career through a wider global organisation of the TCS family.
