Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone’s life every second of every day.
LanguageLine’s UK operation is part of the worldwide LanguageLine Solutions group with global headquarters in California and European headquarters in London. Over its 40-year history, LanguageLine Solutions ensures the best interpreting and translation services available in the industry.
Main Job Purpose
Responsible for handling video calls and render the meaning of conversations between British Sign Language and English speakers. Break the communication barrier in a wide range of industries that LanguageLine Solutions serves, during simple or complex, technical or non-technical video interpreting sessions Providing support with the management of BSL interpreters with the potential to develop to Senior Language Specialist responsible for BSL interpreter training and performance monitoring.
Specific Tasks
- Responds to video interpreting sessions promptly and conduct interpretation in a professional manner
- Exhibits excellent interpreting skills and professional attitude whilst interpreting
- Provides accurate and complete interpretations of verbal and non-verbal messages as uttered by LanguageLine Solutions' clients and their customers of limited English proficiency
- Ensures the highest level of quality by following all interpreting guidelines and procedures as set forth by LanguageLine Solutions and professional bodies such as NRCPD and RBSLI
- Remains impartial and unbiased while using correct protocol
- Manages the flow of the video-call and avoids taking over and interaction with the service user w/o client's permission
- Exhibits knowledge of industry-specific terminology and protocol, i.e. medical/court/insurance/government agencies
- Provides excellent customer service to client and service user, i.e. use of appropriate tone, patience and courtesy
- Maintains a positive working relationship with Contractor Liaison, the Interpreter Resource Centre and other departments as needed
- Demonstrates dependability Demonstrate commitment to cultural sensitivity and working in a diverse environment.
- General admin tasks, such as producing reports.
- Assisting with any other ad-hoc duties which may be required by the department.
- Any other duties appropriate to the position.
Person Specification
The following range of experience, knowledge and skills are required:
Essential:
- Be a brand ambassador for the Company
- Registered Sign Language Interpreters (RSLI) with the National Register for Communications Professionals working with Deaf and Deaf blind people (NRCPD) and able to provide evidence of re-registration on a yearly basis.
- Verified by the NRCPD to meet all of the registration criteria required by them to be accepted onto their register. On successful registration, interpreters are issued with a yellow identity badge that they will have at all assignments (official NRCPD badges feature a silver 'Sign Safe' logo).
- Must hold an MA, Post Graduate Diploma or NVQ Level 6 or equivalent in BSL/English Interpreting and Translating. In addition to this, they should hold a Level 6 or honours degree level or equivalent in their second language (typically BSL)
- Sufficient appropriate experience of public sector BSL interpreting and evidence must be available on request.
- Independent worker, willing to take responsibility with proactive approach
- Works to understand business, as well as customer needs and strives to exceed expectations.
- Ability to work in a fast paced, high-pressure role and to multitask.
- Ability to set, communicate and track clear & measurable goals through KPI’s.
- Competency in Microsoft Office.
- Administration experience.
Technical Requirements:
- High speed Home Broadband. This internet connection should provide download speeds of no less than 5 Mbps and upload speeds of 3 Mbps.
- Home office should provide space for a backdrop of 5 ft by 7 ft and a desk and chair.
- A direct connection from the modem to the desktop or laptop must be used. Cable or fiber optic services are preferred. For optimal connectivity: Satellite service is not permissible.
- Must have access to a quiet space free from background noise or distraction.
Desirable
- Competency in Microsoft Office.
- Administration experience.
- Experience in delivering training
- Experience in quality control / performance review of others
LLS is an equal opportunity employer, meaning that employment opportunities are made and offered to individuals without regard to race, color, religion, sex, national origin, or any other characteristic protected by federal or state law or local ordinance. LLS will reasonably accommodate employees and applicants with disabilities if the person is otherwise qualified to safely perform all of the essential functions of the position. Should you require accommodations to complete this application and/or the interview process, please let us know immediately.
