Content Editor/Junior Copywriter Leeds 2024

At Lowell, together, we make credit work better for all! Our mission is to help customers on the path to becoming debt free; with a real focus on helping customers pay off their debts in practical and affordable ways. We do this honestly, ethically and by treating customers with dignity and respect.

We buy debts from lots of different companies in all kinds of sectors as well as providing collection services for other businesses. Our focus on sustainability, hybrid working, leadership development and career progression makes working at Lowell a rewarding experience.

But enough about us. Let's talk about your new role with Lowell.

The role

The Content Editor/Junior Copywriter will work with stakeholders from across the business to write, amend, and manage customer communications across multiple channels, primarily letters, email, IVR and SMS, there will also be opportunities for creative copywriting across media, including our websites.

The Editor is responsible for ensuring that all communications meet regulatory and legal standards and is the subject matter expert for the customer content letter/email suite, providing insight and data to stakeholders on request and proactively, where appropriate.

Some of your key accountabilities and responsibilities

• Creation of new content across channels, for different business areas, to support the development of new strategies, drive collections, increase engagement, and promote Lowell’s digital channels.
• Approve content on behalf of Compliance and ensure it meets regulatory requirements.
• To manage the Editor inbox and log, prioritise and allocate all outstanding content requests.
• Chair weekly meetings to ensure stakeholders’ expectations are managed.
• Obtain appropriate sign-off for all new content/amendments to content both in SharePoint and in the Bespoke Template Library and maintain version control log for audit purposes.
• Liaise with the Software Config team to ensure that bulk changes (such as Trustpilot reviews, artwork and/or Footer changes) are made across appropriate channels and assets to meet deadlines.
• Manage relationships with the business approvers from Compliance and Operations and SMEs from across the business who issue customer content.
• Support the Client Team/Operations/Onboarding with the creation and management of Notice of Assignments (NOAs) to assist with purchase and onboarding of new account portfolios.

An exciting career is much more than just a salary. We also understand that everyone, regardless of culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, can contribute to our goal to make credit work better for all. Our strength is in our people.

What do we need from you?

• Educated to English GCSE level (or similar standard) or equivalent.
• Experience writing marketing copy/copywriting or journalism
• Working in a fast-paced and change-oriented business.
• Managing a large workload to tight deadlines.
• Playing a leading role and positively influencing the culture within changing environments.
• Marketing, copywriting, journalism, web content design.
• Ideally some experience of working in Financial Services.

What we offer

So, at Lowell we have a range of benefits that include:

• A discretionary annual bonus for a job well done.
• 28 days holiday with an option to purchase five more. Plus bank holidays on top.
• Life assurance, Private Medical Assurance and Group income protection.
• 3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
• A fantastic culture with more little perks along the way including flexible working, family leave and recognition awards.
• Wellbeing support, including THRIVE sessions, trained support officers, and regular webinars and classes geared towards mindfulness.

At Lowell, together we go further. Once you get here, you’ll still be going places.

Take the next step and apply!