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Named "One of the Most Innovative Companies in Design'' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype also provides a first-of-its-kind service that makes fonts more accessible for creative professionals to discover, license, and use in our increasingly digital world.
We work with the biggest global brands, and with individual creatives, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences. Want to learn more about who we are and how you can become part of our team?
The role
The Business Development Representative position is responsible for qualifying new business by phone and/or email. Often the first point of contact with prospective customers, the Business Development Representative has full responsibility for delivering a positive customer experience that will set the stage for continued engagement and growing interest in Monotype’s fonts, technology, and expertise. The Business Development Representative will interact with prospective customers via telephone, email and online chat.
Leads result from direct customer requests for trial, demo or quote; marketing qualification based on lead scoring process; or others identified through marketing programs and/or prospect’s behaviour. This individual will have responsibility for a set of personal goals that may include appointments, trial commitments, etc... Integrity, exceptional communication and customer engagement skills, hard work, a flexible mindset open to learning and adapting, and an internal drive to succeed are foundational in the success of this role.
What you’ll be doing
- Manage inbound sales requests received via web, email, and phone.
- Outbound prospecting to build pipeline for Inside Sales Team.
- Ensure efficient lead routing to appropriate sales teams.
- Review, contact, and qualify marketing-generated leads.
- Pass qualified leads to Inside Sales or Brands Team, based on established rules of engagement.
- Work with sales managers and sales enablement to stay well versed in Monotype’s products.
- Collaborate with sales managers and sales teams to refine sales strategies and approaches.
- Maintain and update Salesforce.com to accurately track all relative customer data, business insights, and record of interactions.
- Continuously develop knowledge and skills.
What we’re looking for
- Bachelor’s degree or equivalent work experience.
- Fluent/native Arabic language skills (verbal and written)
- Strong problem identification and objection resolution ability.
- Ability to engage customers and build strong relationships.
- Excellent listening, verbal and written communication skills.
- Self-motivated with high energy and drive to succeed.
- Ability to embrace change and learn quickly.
What’s in it for you
- Highly engaged “Fun” Committee to keep work enjoyable
- Medical & Dental Insurance, and Eyecare vouchers to meet all your healthcare needs
- WFH options
- 25 paid holidays
- Great matched pension scheme to save for your future, and so much more!
Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
