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  4. Junior IT Technical Support Engineer London 2024
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At Multiplex, we are changing skylines across the globe. As a pioneering construction business, we design and build complex, iconic and sustainable structures that add to the economic, cultural and community life in the areas we operate. We've got the boldness to take on projects others say can't be done. We have the entrepreneurial spirit to challenge preconceived ideas. And we've got the determination to unlock and deliver value where others cannot see it.

What is the overall job

Reporting into the IT Technical Support Manager, this person is responsible for delivering IT technical support (covering end user compute) and associated processes, procedures and technologies adopted within Multiplex IT. The role is customer facing with the majority of working hours spent visiting and supporting all construction sites within geographical region. Key responsibilities will include:

  • Supporting project portfolio execution (e.g. OS Upgrades, Mobile Device Management Roll out, Software and Asset Management)
  • Supporting the site setup process through tasking coordinated by Technical teams, Team Leader and Site Setup Coordinator teams
  • General server maintenance, administration and basic networking activities
  • Provide support to all IT users by investigating and resolving computer hardware and software related issues, from level 1 through to level 3 at Head Offices and construction sites as required
  • Deliver computers to clients, performing computer imaging, installation and data transfer between old and new machines
  • Perform setup and basic troubleshooting of audio/visual equipment (computer, projector, digital whiteboards and virtual conferencing systems such as Teams Meeting Room Devices)
  • Work collaboratively with other IT teams (network services, systems management and/or applications development) to correctly identify and address problems, and restore service

What do I need to be successful in this role

This role would suit a recently graduated IT professional looking to grow their career and that we can provide on the job training. It would be great if you had some knowledge in Desktop Device Support for MS Windows, MS Office, Apple Operating Systems and iOS mobile devices. Other key skills and experience will include:

  • Previous experience in a similar role would be beneficial
  • Strong dedication to customer service
  • Excellent verbal and written communication skills required, especially the ability to listen and understand what is being described, with attention to detail in transcribing communications to business colleagues and into the ticketing systems
  • Knowledge in laptop repair, enterprise workstation deployment and configuration, troubleshooting client network connectivity issues
  • Knowledge of an IT ticketing system (e.g. ServiceNow) and remote assistance tools such as Remote Desktop Connection or TeamViewer

What's the company like to work for?

We are a construction company and we are all passionate about delivering exceptional projects that leave a positive and lasting legacy in the cities we build. Because we are passionate, we work hard, and our people are driven. Our Culture? We think we're friendly and our flat management structure means that you'll be just as likely to have a chat with our MD in the kitchen as with any of our other team members. We regularly have business wide socials so you can meet people across our projects, and we run plenty of clubs and events, so you'll never be short of things to do! Benefits of working at Multiplex include:

  • Discretionary annual bonus, 8% company contribution pension
  • Single private medical cover, employee assistance programme, virtual GP service
  • 25 days annual leave, options to buy additional leave, 1 day voluntary leave, leave with tenure
  • Several flexible/voluntary benefits from dental plans, season ticket loans, discounted gym memberships to a cycle to work scheme.

At Multiplex we are committed to being a diverse business that is inclusive of everyone. Diversity is about celebrating the ways we are all different and appreciating the unique qualities that every employee brings. We strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Multiplex.

We offer flexibility in how our people work and value the ongoing development of all staff. We operate “Multiplex Flex” which is much more than working from home! We are open to conversations around flexible working needs for this role and will be more than happy to discuss this with you.

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