Here at Newmarket Holidays, our aim is to enrich lives and well-being through travel. That is our purpose. Our 'why’. It is ambitious and bold, but through the commitment of our brilliant people, we’re doing more and more each day to create and deliver incredible wish-list holidays - the types of holidays that people have always dreamt of experiencing. We bring those dreams to life and are the trusted friends of our loyal customers. With over 40 years of tour operating expertise and an amazing team, plus multiple award-wins, we're proud of who we are and what we do.
The opportunity
As a Partnership & Marketing Assistant with us, you will have an incredible opportunity to put your marketing experience to great use and to learn more about the travel industry and delivering exceptional customer experiences from the leading independent tour operator in the UK.
You'll be supporting our sales and marketing teams by promoting our holidays through coordinated sales initiatives and marketing campaigns, establishing brand awareness, and building customer relations with our partners - travel agents, press, etc.
You'll work closely with our team of busy, field-based, account managers in the retail and national press arena, and be part of our Marketing and Brand team.
The day-to-day stuff
- Partnership and Marketing support: Provide administrative support for account managers and act as a point of contact for Newmarket Holidays’ retail and newspaper partners. Answer incoming calls and emails from partners. Deal with matters arising from our Sales and Customer Service team pertinent to retail and newspapers. Issue retail incentives and prizes, supply retail promotional material, and action brochure requests.
- Account management: Working with the Account Managers, support our retail and newspaper partners by developing and maintaining relationships, planning, and managing advertising schedules, attending partner calls and meetings, and having a strong understanding of individual partner’s needs, expectations, audience, and brand.
- Proof reading: Working to tight deadlines ensure accuracy when proof reading and signing off artwork such as adverts, supplements, emails, and any other activity produced by the studio and our media partners.
- Asset provision: Provide assets as requested by partners who produce their own artwork, such as copy, tour highlights and inclusions, imagery, offers, and terms and conditions. Upload artwork created in house directly to national newspapers via Adfast.
- Scheduling: Ensure the national advert production schedule is up to date with all the details the studio require to produce artwork. Working with the national account manager and the studio to ensure artwork is created, proofed, and supplied to deadline. Keep the newspaper marketing planner up to date with product selection, date of appearance, advert size etc.
- Reporting: Produce and supply booking reports to newspaper and retail partners, and account managers.
- Account maintenance: Set up partner accounts on Tiger Bay and register retail partners on the trade portal. Close accounts, update contact details and commission policies etc. Ensure all partnerships are tracked properly with correct codes, links, and phone numbers.
- Communication: Ensure campaign messaging is communicated throughout partnership marketing activity by keeping partners informed of current campaigns and promotions. Provide partners with regular sales, product, and availability updates. Communicate partner activity with our customer contact centre.
- Competitor analysis: Conduct thorough marketing research on competitors' products and services and report in detail to wider team.
About you
You'll be looking to gain experience in an energetic marketing team and be eager to learn about working in the travel industry. You'll have a huge passion for people; both colleagues and customers, and who wants to deliver amazing service. Given the scope of day-to-day responsibilities, you'll also have great attention to detail with excellent proof-reading skills, organisation skills with the flexibility to meet changing priorities as the need dictates, a team player with excellent analytical and communication skills.
What we can offer you
This is an exciting opportunity to become part of our changing, multi-cultural, team-spirited environment with opportunities to learn from new experiences and challenges. You’ll work with leaders who are interested in your development and committed to helping you to be the best version of yourself. And we’re a responsible organisation that cares about its people, the environment, and the communities we visit. We’ll encourage you to take initiative and try something new and different. Our teams operate with a flexible and hybrid working arrangement. There’s an exciting set of benefits on offer, including discounted holidays for you, friends and family, as well as the opportunity to visit our destinations and experience our holidays as part of the job.
Join us
Sound like the kind of opportunity and place to work that you’re looking for? Please send your CV with a brief covering note about your salary expectations and any notice period to our Recruitment team recruitment@newmarketholidays.co.uk
(Don't forget to check out our location before applying, you will need to be within a sensible commute of Wallington, Surrey, as there is the expectation for you to be office-based at least 40% of the working week.)
As an equal opportunities employer, Newmarket Holidays is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Newmarket Holidays.
