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Education changes lives forever. It broadens horizons, breaks down barriers, and fires imaginations. Like the University of Oxford of which we are a part, we are committed to uncompromising standards, freedom of expression, and the enrichment of lives through education. This is our motivation, our purpose, and our mission. It is why 100% of the money we make is reinvested into education and research. It is why we all care deeply about reaching more people, in more places, with world-class learning and research materials and services.
About the role
We are looking for a driven and enthusiastic Digital Support Consultant to join our team in offering an exceptional post sales digital experience, across our UK and International platforms. This is an exciting opportunity for someone who is customer-oriented, target driven, able to build relationships quickly and effectively, and has experience interpreting data and problem solving. You will need excellent communication skills to understand and resolve customer needs, ensuring they have the best experience of our digital products and will deliver effective virtual platform demonstrations (both one on one and to groups), respond to queries, and collaborate on solutions.
Duties will include:
- Deliver targeted customer facing digital support across all Education Platforms. This will involve data analysis, customer research, gaining a virtual customer appointment, consultative questioning and talking the customer through all or specific aspects of their subscription to secure use and retention.
- In conjunction with the field-based sales team, deliver customer facing digital platform walkthroughs to support acquisition, engagement, and retention.
- Manage and interpret customer requirements and provide feedback to the wider teams.
- Create and/or deliver customer facing training videos and webinars.
You’ll be joining a well-established team, within a business that values their employees as much as their customers and will be given the opportunity to develop new and existing skills through training and career development pathways.
About you
You will have:
- A broad understanding of core Microsoft products, data and digital platforms
- The ability to interpret or clarify technical information to aid understanding
- The ability to work independently with limited supervision
- Experience of customer facing interactions
- Outbound sales calling experience is desirable but not essential
Benefits
We care about work/life balance here at OUP. With this in mind we offer 25 days’ holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies.
We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts.
