As a Trainee Consultant within our TSG Academy, you will work within our Service Desk Team progressing through a structured training programme to become a technical expert. This position will run over a 12-month fixed term contract starting in January 2024.
Following the initial 12-month fixed term, and when successfully meeting all the relevant criteria, you will progress into a permanent Junior Service Desk Consultant role with a salary increase to 28k per annum + bonus. As a Junior Service Desk Consultant, you will resolve 2nd line technical issues such as network and server issues, azure, end user, and back up issues, both over the telephone and face to face on-site at customers premises.
This is a long-term customer facing role, with a development plan incorporating on the job training, industry recognised certifications, self-study and being mentored by some of our most highly skilled team members.
This position is based in our Team Valley office in Newcastle upon Tyne. Please note that those who require a future sponsorship visa we will not be able to consider at this stage.
Who are we?
TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide.
At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission.
Why should I work for TSG?
It is our people that make TSG what it is and a great place to work.
We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the‘UKs Top 50 Best Large Companies’ and one of the ‘Top 15 Technology Companies’ to work for.
In addition, we have been awarded a 2 star accreditation for ‘Outstanding’ employee engagement. Here’s why:
- Our open and honest culture where feedback is taken on-board and acted upon
- The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed
- Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first ‘TSG Festival’ in 2021, Team TSG’s feedback was so positive that we have decided to make it a yearly event
- Two paid CSR days per annum that you can use towards giving something back
- Our charity fundraising - TSG have raised over £20,000 in the last 2 years. We have also recently launched our very own ‘TSG Foundation’
- Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business
- Flexible working policy
- Relaxed dress policy
- Excellent progression opportunities, training and support, including recognised qualifications
Knowledge, skills & experience
To be successful in this role you must be a strong communicator who is customer focused. A self-starter who is willing to learn, and a confident problem solver. Previous experience in one of the following is essential:
- Service desk or internal IT environment
- Graduated, or studied a technical related degree, qualification or apprenticeship
Application criteria
To be considered for this position we will require you to provide a certification for completion of at least one of the two exams below. This displays a basic understanding of Microsoft 365 Fundamentals or Microsoft Azure Fundamentals.
There is a cost to complete these exams as they are industry recognised qualifications, however if you are successfully progressed to a face-to-face meeting with TSG then we will reimburse the cost of one of these certifications, regardless of the interview outcome.
- MS-900:Exam MS-900: Microsoft 365 Fundamentals - Certifications | Microsoft Learn
- AZ-900:Exam AZ-900: Microsoft Azure Fundamentals - Certifications | Microsoft Learn
Your behaviours
- Enthusiastic with a drive for self-development to proactively improve your skillset
- Demonstrates commitment to the role, the team and company, and will go the extra mile when required
- High initiation, challenge focused with a good focus on detail
- Creative whilst reacting positively to new challenges and change
- Team player, although also able to work on your own
- Excellent customer facing skills, ability to think on your feet and apply technology to business functions in a consultative manner
- Self-starter and ability to use own initiative
Benefits
- Company bonus scheme
- 25 days annual leave + public holidays
- Life assurance 4 x Salary
- Contributory pension scheme at 4% matched
- Perkbox discounts
- Paid CSR Days
- Company sick pay
- Income protection cover
- Enhanced Maternity and Paternity pay
- Employee assistance programme
- Long service benefits including increased annual leave accrued with service
- Cycle to work scheme
- Employee recognition scheme
If this sounds like the role for you, please apply today to be considered.
