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  4. Research & Knowledge Resources Executive 2022
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We stand out for being consistently excellent in advice: we not only provide technical excellence and experience but crucially, we also demonstrate real insight into our clients and what really matters to them. Our knowledge of our chosen sectors and markets, and our investment in our client relationships set us apart. We are a natural choice for FTSE100 and other "bold and beautiful" clients.

The team

RKS are experts in legal research, business research and analysis, and the strategic management of know-how; we enable AG to sell solutions to our clients' problems based on the Firm's collective knowledge. Effective collaboration across offices, divisions, business services functions and with our clients makes us the source of trusted insights and expertise which:

  • deliver operational efficiencies that make our feeearners more profitable and increasingly satisfied with their working environment
  • ensure colleagues can demonstrate a deep understanding of our clients commercial and legal challenges and so win work
  • enhance the Firms profile and reputation for quality amongst our clients and peers

The team were recognised as the 'Best Knowledge Management Team' in The Lawyer Business Leadership Awards 2015, Commended for KM Excellence in the CILIP K&IM Awards 2021 and shortlisted in the KM Innovation category at the Legal Innovation Awards 2022.

We are committed to career development and take pride in our Team's open and supportive culture.  We have successfully supported colleagues into promotion to more senior roles within the team, on internal and client secondments, and into new roles within AG's legal and business services teams.

The role

Research & Knowledge Resources Executive provides support to colleagues in the Team and the wider Firm through the effective procurement, administration and promotion of our suite of research resources. This is a 12-month, full-time contract.

Duties

The following list of duties is not exhaustive but gives a flavour of the duties the Research & Knowledge Resources Executive undertakes:

  • Support the Head of & Manager to manage the calendar of renewals across our portfolio of global research tools to ensure these are reviewed and renewed in a timely fashion
  • Ensure details of research tools and vendor contacts are recorded accurately on the RKS team's central database, and Intranet databases
  • Ensure accurate record-keeping of supplier contracts in conjunction with the Central Procurement team
  • Work with colleagues to share information about existing product features and new product developments amongst the team and the wider business
  • Work with the vendors and our IT team to regularly monitor usage looking for:
    • High / low usage as an indicator for increased training
    • Low usage indicating cancellation requirements
  • Managing the administration of product training delivered by the team and vendors
  • Works with the Resources Co-ordinator to:
    • Support the effective management of our legal and business research resources by managing the circulation of hard-copy materials, subscription requests for AG publications and periodic audits of our online and hard-copy collections.
    • Administration of information systems used by the Team and the firm.
    • Coordinates new starters / leavers processes and system access.
  • Adheres to the firm's risk and compliance, and team policies and procedures and raises any issues or queries promptly with the immediate line manager.
  • Successfully completes, on time, all compulsory firm training.

Knowledge skills and experience required bespoke to role

  • IT literate (Microsoft Office packages).
  • Committed to professional development of self and team.
  • Good communications skills.
  • Customer service focused.
  • Commercially minded.
  • Team player with good organisational skills.
  • Analytical and methodical with attention to detail.
  • Able to work on own initiative to tight deadlines and co-ordinate competing activities whilst maintaining a calm and professional manner at all times.
  • Confidence to delegate and negotiate work deadlines.
  • Dynamic, and possessing a positive attitude to change.