Graduate Software Solutions Analyst 2022

Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.

About us

This role is based in Newcastle, working within the Intelligence department of Airbus Space and Defence - Intelligence is a leading provider of optical and satellite imagery, geographic information products, software and services delivering geographic information solutions into both private and public sector organisations worldwide.

The Service Management team delivers service and support to customers within a variety of key sectors, including Homeland Security, Blue light and Civil Government Agencies. We are a dynamic team made up of a mixture of technical experts, product developers, and customer relationship managers, dedicated to supporting our customers, finding solutions to their issues, and improving their working day through the use of our software. Our years of experience in our sector have allowed us to build up an effective and sustainable relationship with all our customers. We are an ideal mix of people who can help you develop technically and personally in the role.

What you will be doing

The Graduate Software Solutions Analyst’s role is to deliver support to end users with respect to Airbus Defence and Space software applications within the Public Safety sector. Primarily supporting field based applications running on ruggedised touch screens, automated resource location (asset tracking) systems, mobile data communications systems, emergency preparation and response systems and operational data management systems.

You will be working with peers within the Service Management team, Software Developers, Database Administrators and Project Managers internally. Similarly externally, you will have direct contact with customers both from a technical and operational perspective. There will be occasional UK travel requirements as part of this role.

As a member of the second line support team you will be working on support issues that have already gone through the customer’s first line response, and so will be in direct contact with their technical people. The issues dealt with are varied and could include: investigating COMMS failures occurring during emergency responses, replicating customer environments to identify the source of a build issue, or resolving integration issues that ensure front line Emergency Services\Defence etc. personnel have access to the latest data to help them save lives.

Typical tasks include

• Progressing incidents and ensuring incident history is updated via the Incident Management software tool.
• Undertaking problem identification and resolution involving re-creation of the incident, configuration analysis, data investigation or by site visit if required. 
• Providing support to the third line Software Development Team during fault investigation, development and emergency changes. 
• Deploying product releases and patches. 
• Conducting product demonstrations, implementations and training and ensuring product documentation is maintained. 
• Carrying out annual review meetings with customers and following up all actions within the target timescale. 
• Attending exhibitions and supporting pre-sales initiatives with current or prospective customers as appropriate.

Skills required

Please note, we love your interest in working for Airbus but we do ask that you make only one application. We encourage you to take time to decide which of our exciting opportunities is right for you and then submit an application that best represents you, your skills and experience in connection with the role you have selected.

One application: Make It Possible, Make It Happen, Make It … Count!

• A computer science OR GIS OR Software Engineering degree 
• Proven analytical skills, focusing on the ability to lead the analysis and troubleshooting of complex problems and solutions. 
• Adaptability to changes in tasks and priorities coupled with the ability to work under own initiative. 
• Competent general IT skills primarily in a Microsoft Windows environment. 
• Previous Customer Support experience, ideally within a similar software support role 
• Knowledge of or interest in learning ITIL. 

Please ensure that a covering letter detailing motivations and suitability for this position is included in your application.

Benefits

As a graduate with us, you’ll be a full-time employee and working on real projects and making a difference from day one. That’s why we make sure you’re properly rewarded for the work you do.

• £29,000 salary
• 33 days annual leave including bank holidays 
• A selection of voluntary benefits such as Employee car leasing scheme, financial advice, employee discounts with nationwide stores, and more!
• A competitive pension
• Tax-effective share plans
• Enhanced family friendly policies
• Cycle to work scheme
• Flexible work arrangements
• An independent, 24-hour, confidential counselling service

Contact

Please let us know if you need us to make any adjustments. Examples of this may include (but is not exclusive to) accessible facilities; additional time for written exercises; auxiliary aids; room layout; dietary requirements etc. Any information disclosed will be treated in the strictest confidence.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.