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  4. Change Manager
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The Change Manager is responsible for the delivery of programme initiatives that sit outside of core operations to drive client value, continuous improvement and programme evolution.

Reporting to the Executive Director of Service Excellence – EMEA, this role sits within a strategic function responsible for driving the success of AGS Programmes by empowering Client Delivery and associated supporting functions with the knowledge and capability to enable world-class service delivery, as we continue to run, grow and transform our organisation, our products and our services.​ 

Lead the change management workstream as part of the programme implementation, including development of the change management strategy, creation and execution of the change management plan, and ensuring successful transition to the Client Delivery team to operate the programme effectively following go live.

  • Partner with the Programme Executive to understand your client’s strategic objectives and any initiatives outlined in the programme’s strategic roadmap to achieve these.
  • Conduct impact assessments for programme initiatives to understand the initiative scope and to direct on persons responsible, approach, and tools, to position the initiative to achieve the desired outcomes.
  • Project and change manage initiatives assessed as high impact for the programme, ensuring there is a clear definition of success for all changes, which includes the reason for the change, the (client) organisational / programme benefits, and how these will be realised.
  • Provide reporting and visibility on the progress of all change initiatives within the programme directly to the client, highlighting issues, mitigating risks, and ensuring successful outcomes.
  • Record change initiatives in the central Change Agenda tool.

Qualifications

  • Experience in creation of change management strategies and plans, tailored and targeted to the size and scale of the change and positioned to maximize adoption and minimize resistance.  
  • Exceptional communication skills (written and verbal) to be able to engage, influence and partner at all levels of the organization. 
  • Experience analysing complex problems and breaking down components into actionable solutions. 
  • Previous operational experience in complex MSP / RPO programs - desirable
  • Prosci Certified Change Practitioner – desirable