Digital Administrator - 12 month fixed term contract

Beazley is a specialist insurance company with over 30 years’ experience helping people, communities and businesses to manage risk all around the world.  Our products are wide ranging from cyber & tech to marine, healthcare, financial institutions and contingency, covering risks like the weather, film production or protection from deadly weapons. 

We are a flexible and innovative employer offering a friendly, collaborative, diverse and inclusive work environment. We encourage applications from all backgrounds. We empower people to choose where to work given the work that needs to be done. Collaboration in office spaces is important but we do not mandate a set number of days in the office or from home – you decide what works best for you and the role you are in. 
 
We have a wonderful mix of cultures, experiences and backgrounds at Beazley with over 1500 of us working around the world.  Employee’s diversity, experience and passion allow us to keep innovating and moving forward, delivering the best. We hire people with wide perspectives, and we have set bold diversity targets as we work towards excellence.

Beazley Digital:

Our newly formed Beazley Digital division came together in the summer of 2021.  The cross-functional team, combining operations, technology and underwriting aims to develop, underwrite, and deliver seamless, intuitive digital insurance solutions for clients and brokers. The team are responsible for developing new underwriting and risk management solutions and harnessing opportunities presented by advances in data and technology, to ensure brokers and clients can continue to access well-executed, clear insurance cover through slick systems.

Job Summary:           

To support Beazley underwriting teams in maintaining efficient underwriting processes and providing customer service to  internal and external customers.

Underwriting Support

• Support Beazley Underwriting teams in achieving their quality and Service Level Agreement by carrying out key administrative tasks that will ensure an exceptional service is delivered to our internal and external customers,
• Ensure data is captured accurately and entered in our systems in a consistence manner within the agreed service level agreement (quote entry, document attaching, email filling…etc),
• Assess submissions when first received and using relevant systems carry out required checks to get them through the risks clearance process within the agreed service level agreements,
• Follow team and company protocols to collate and monitor delegated authority binders,
• Interact in a professional and efficient manner with all internal and external customers – includes Underwriting Teams, Operations, Credit Controls, Information technology etc..
• Liaise with third party administrative services which support the underwriting teams with existing tasks such as quote entry etc.. To ensure processes are followed.

Reporting

• Provide accurate management information to monitor workflow and controls by logging in daily work volumes and or time spent on training/meetings

Quality Control, Data Analysis and Cleansing

• On weekly basis, go through any feedback received from the Underwriting Teams on work that was carried out the week before
• Assess issues raised and go back to the relevant managers with a resolution
• Update process guides as and when required and share with underwriting teams for sign off

Stakeholder Relationships

• Develop team relationships to ensure collaboration between locations,
• Ensure consistency and best practice are adhered to
• Identify key stakeholders in front office to ensure all processes and service level agreements are adhered to.
• Promote team capabilities and best practice through daily interaction with internal stakeholders

Personal Specification:

Skills and Abilities

• Able to communicate effectively with others, both verbally and in writing
• Computer skills – good working knowledge of MS Office, well developed spreadsheet skills
• Accurate and numerate
• Strong analytical skills with attention to detail
• Motivational skills, team worker as well as able to work on own initiative
• The ability to manage time, meet deadlines and prioritise
• Fluent on French/German/Spanish desirable but not essential

Knowledge and Experience

• Proven administrative experience, preferably within the insurance or financial services sectors
• Proven background in accurate, high volume date entry
• Insurance experience advantageous but not essential

Aptitude and Disposition

• Outcome focussed, self-motivated, flexible and enthusiastic
• Professional approach to successfully interact with managers/colleagues/external suppliers

Competencies

• Achievement orientation
• Analytical thinking / Information seeking
• Customer focus / Communication skills
• Team working / Relationship building
• Initiative / Problem solving
• Detail orientated
• Time management