Digital Service Assistant

Beazley is a specialist insurance company with over 30 years’ experience helping people, communities and businesses to manage risk all around the world.  Our products are wide ranging from cyber & tech to marine, healthcare, financial institutions and contingency, covering risks like the weather, film production or protection from deadly weapons. 

We are a flexible and innovative employer offering a friendly, collaborative, diverse and inclusive work environment. We encourage applications from all backgrounds. We empower people to choose where to work given the work that needs to be done. Collaboration in office spaces is important but we do not mandate a set number of days in the office or from home – you decide what works best for you and the role you are in. 
 
We have a wonderful mix of cultures, experiences and backgrounds at Beazley with over 1500 of us working around the world.  Employee’s diversity, experience and passion allow us to keep innovating and moving forward, delivering the best. We hire people with wide perspectives, and we have set bold diversity targets as we work towards excellence.

Beazley Digital:

Our newly formed Beazley Digital division came together in the summer of 2021.  The cross-functional team, combining operations, technology and underwriting aims to develop, underwrite, and deliver seamless, intuitive digital insurance solutions for clients and brokers. The team are responsible for developing new underwriting and risk management solutions and harnessing opportunities presented by advances in data and technology, to ensure brokers and clients can continue to access well-executed, clear insurance cover through slick systems.

Job Summary:

Being a Digital Service Assistant means you work closely with our Underwriters in Beazley Digital to provide an efficient and effective customer service to our brokers and clients via our digital platforms.  You will work closely with stakeholders across the organisation as well as external Brokers, Coverholders, clients and suppliers.   The successful candidate will be fluent in French and English.  

Key areas of focus for the role will be:

Customer Support:    

• Ensure all interactions and transactions are accurate, within Service Level Agreements (SLA) and the agreed authority limits set by Beazley and the underwriting teams. 
• Interact with other teams within Beazley, i.e. Claims, Finance, Compliance, Management Services and Controls on matters affecting or related to accounts within the portfolio.  
• Help maintain performance standards through supporting other team members in achieving their service/quality levels and targets, as required.
• Take accountability for continuously improving service, ensuring all proposed solutions work towards the betterment of the customer experience. 

Reporting

• Provide accurate management information to senior management team and underwriters.
• Produce ad hoc reports, presentations and marketing literature for senior managers, underwriters and other members of staff as requested.
• Utilise team feedback and metrics to identify ways to increase, improve and expand services. 

Broker/Client Interaction

• Provide a professional service to brokers in person, writing, email and telephone.
• Maintain and develop key relationships including brokers and external clients, promoting the Digital Service Team, and provided services 
• Encourage, report and implement broker feedback on systems, processes and services
• Support the onboarding and ongoing training of brokers, encouraging and promoting broker self-sufficiency on our platforms

Personal Specification:

Skills and Abilities

• Accurate and numerate
• Languages - fluent in French and English
• Computer skills – good working knowledge of MS Office, well developed spreadsheet skills
• Able to communicate effectively with others, both verbally and in writing 
• Motivational skills, team worker as well as able to work on own initiative
• The ability to manage time, meet deadlines and prioritise

Knowledge and Experience

• Previous customer service experience 
• Administrative experience advantageous 
• Experience in accurate, high volume data entry advantageous 

Aptitude and Disposition

• Outcome focussed, self-motivated, flexible and enthusiastic
• Professional approach to successfully interact with managers/colleagues/external suppliers

Competencies 

• Achievement orientation
• Analytical thinking
• Information seeking
• Customer focus
• Team working
• Initiative
• Problem solving
• Detail orientated
• Time management
• Relationship building
• Communication skills