Technical Services & Engineering Services Industrial Placement 2021

Originally founded in 1962, Worcester became part of the Worldwide Bosch Group in 1996 and we are the UK market leader in domestic boilers. Our current product range includes gas and oil boilers, hot water cylinders, renewable technologies such as heat pumps and solar water heating systems, as well as controls and accessories.

Our commitment to the highest standards of manufacturing over the last 50 years, has led our boilers to receive coveted Which? Best Buy awards for nine years running, and for Worcester to receive a Royal Warrant for supplying our boilers to Her Majesty The Queen’s Sandringham Estate.

Our UK headquarters is based in Worcester where all the main functions of the business are located including the manufacturing of gas boilers. We have a further site in Clay Cross Derbyshire where our oil boilers are manufactured.

The role

The Engineering Services Department at Worcester works with and supports both Pre and Post-Sale customers and end-users from a technical perspective and strives to deliver industry-leading customer service and a right-first-time approach to quality.

Engineering Services Intern

Engineering services is a multi-faceted department covering customer-facing technical support services, professional heating designs, product technical liaison, and a process support team.

The Engineering Services Intern will support each area of the Engineering services department in a variety of tasks, ensuring diversity of work and experience. The placement will focus on supporting administration tasks within the department, including, but not limited to: Project co-ordination of system design requests, departmental improvement project administration and support, administration support of Technical liaison project topics, directly supporting customers within the technical support department and providing an excellent level of customer service liaising directly with heating industry professionals, housing developers, and end-users

Technical Services Intern

The Technical Services arm of the engineering services department supports department improvements and processes by creating bespoke reporting, department administration, and data collection tools; as well as maintaining the product knowledge system used to ensure good customer service.

The Technical Services Intern will support the technical services manager and associates directly in the implementation of new tools and/or improvements to existing process solutions. This will include: Programming (VB.Net, VBA) bespoke applications, developing complex reporting tools (MS Excel), administration support and write-up for all phases of small IT project delivery. The role may also provide exposure for supporting larger scale software implementation support, and experience front-line troubleshooting IT issues for associates.

Qualifications

You must be an undergraduate student seeking a 12 month internship as part of a placement programme.

• Computer literacy in industry-standard packages for office use.
• Good organisational and planning skills with the ability to prioritise workload.
• Has the capability to communicate well in a team and work using own initiative.
• Has a high attention to detail.
• Can communicate confidently with people at all levels.
• Motivated to work remotely where necessary.