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  4. Contact Centre Management Graduate Programme 2022
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Now, you may not know this, but there is more to BT than meets the eye. We’re not just BT, we actually have two other brands in our family as well, EE and Plusnet. Across our three brands, we provide a range of products to our customers, including landlines, broadband, mobile, TV and Sport.  And by providing all these products, we also need to provide support for all our customers as well.

Our Customer Care teams plays a crucial role in delivering outstanding service to our customers, ensuring customers remain loyal and creating differentiation between our brands and others.  But it’s not just about talking to customers. We have a huge range of systems and support functions working to ensure we have the right people in the right places at the right time to respond to customers, as well as teams who oversee technology, analytics, reporting, as well as external trends and legal and regulatory requirements.  And on top of that, we have teams responsible for shaping the future of contact centres and delivering those changes smoothly.

As part of this programme, you’ll get to experience a variety of these different areas. You’ll get to see how each brand is different, and how we create their distinct identities. Not only will you get experience working with our frontline teams, you could also spend time working in one of many other key areas such as: Change, Outsourcing, Service Technology & Analytics, Transformation and Quality, Compliance and Customer Resolutions….the list goes on.

We’ll help you build you skills in analytics and commercial awareness, so you can really understand how a contact centre is run. You’ll also develop your abilities in stakeholder management and leadership; vital for any career. We’ll make sure you have all the training and confidence you need to build a great career at BT.

Our Contact Centre programme is available in the Consumer part of our business. On the programme you’ll be part of three rotations, spending eight months in each rotation.  

Entry requirements

A 2.1 degree in any discipline or a 2.2 with a post-graduate qualification