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Customer Service Leadership

Graduate programme
Technology: Consulting & Project Management, Media, Film & TV
15th December 2017

About this role

Are you as passionate about customers as we are?

Join us in our customer care team and you'll be developing your career in a truly customer driven environment.

In this role you could find yourself managing a team in one of our key contact centres with teams working hard to keep our customers connected. You could be helping them make the most of our amazing products and services, and working to put things right if they go wrong. You could also be leading, developing and motivating your people to deliver exceptional customer service.

It’s an inspiring and rewarding role where you will get the opportunity to stretch your leadership muscles. You’ll become a great coach, learn loads and feel part of a close-knit team.

Join us and you’ll be the voice of BT. You’ll become a brilliant, highly trained communicator, and get the support you need to make a real difference every day and lead teams to be successful.

Find yourself working in the Transformation team and you could be designing and delivering change, or working in the Planning function you could be creating insight and analysis to improve the performance of our contact centres.

Roles are regionally based and you may rotate from one centre to another during your rotations, so think of all the customers lives you could be transforming on this unique programme.

Our promise to you

  • You’ll be given the support you need from your team and manager to make sure you’re able to succeed in your role and studies
  • Working on projects with real business impact