Graduate Customer Delivery Solutions Manager 2021

We’re on a mission to build the UK’s finest digital infrastructure and unleash Britain’s potential. Together, we’re achieving incredible things. We may have big ambitions, but we never lose sight of what matters. That’s why we’ve created an open, inclusive environment where people can be themselves, where wellbeing and mental health come first, where we take a flexible approach to working, and where everyone has the chance to pursue their passions, keep learning and grow their careers. We’re changing up Britain and we’re changing up the workplace with better rewards, more opportunities to grow and the chance to make a difference to communities across the UK.

A rewarding career

We’re passionate about our work and we’re passionate about our people too. With a salary of up to £29,000 depending on experience, when you join the CityFibre family you’ll also enjoy benefits like 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, performance-related bonus scheme, and private healthcare.

The support to succeed  

When you join the CityFibre family, you’ll get all the support and opportunity you need to grow your career, learn new skills and fulfil your potential. You’ll receive a personalised development plan tailored to your role and ambitions, that will help you expand your knowledge and reach your goals. Your Line Manager will help you understand how CityFibre operates as a whole, and you’ll be assigned a Mentor who will also support your progression. And if you’re interested in exploring Management-level opportunities, you can join our highly successful Aspiring Managers Programme and fast track your career.

How can you change it up? 

As a Graduate Customer Delivery Solutions Manager, you will identify, define, develop and deploy new ways of working for all of our customer contact and provisioning journeys. With an impact to drive upwards of £1m savings in operational efficiency and revenue growth. You will:

• Lead customer service in-life change initiatives and business improvements within the Fibre & Ethernet Provisioning team 
• Be responsible for providing root cause analysis and insight that creates programmes of improvement to deliver upon 
• Identify opportunities for Continuous Improvement, and act accordingly 
• Deliver improvement projects to time and budget 
• Work collaboratively with key stakeholders including field and desk-based teams and our customers 

What will you bring to the role? 

To be successful as a Graduate Customer Delivery Solutions Manager, you’ll have experience of working within a challenging customer service environment. You’ll understand tactical and strategic priorities and champion the needs of our customers. In addition, you will:

• Be capable of working at pace, with excellent ability to engage, lead and cultivate customer-centric teams 
• Have an analytical mindset, orientated towards finding and solving challenges 
• Be proactive and eager to learn more, getting to the heart of the business 
• Have a continuous improvement qualification such as - Agile Practitioner, ITIL Level 2, Prince2, Six Sigma or equivalent 

Our unique culture

We are proud to be an equal opportunity employer; we celebrate diversity, we believe everyone has a voice and we’re committed to creating an inclusive environment for all. Even though we come from different backgrounds and do different jobs, we’re united by The CityFibre Way - our unique code of behaviours that inspires how we think, act and work. We back each other, think smart and act fast, and we’re passionate about giving it our best to build a legacy together.

Ready to start changing it up? Join the CityFibre family today.