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  4. Graduate Customer Relationship Management Executive Smethwick 2022
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DPD is a member of DPDgroup, one of Europe's leading parcel delivery networks, and aims to be the most sustainable delivery company in the UK, with a turnover of over £2 billion. We also deliver the best service, use the best technology and recruit and retain the best people in the industry.

Job Description

We are delighted to announce that we are currently recruiting for a Graduate Customer Relationship Management (CRM) Executive. This is a brilliant opportunity to join a thriving business and build a career that will enable you to achieve your potential. All successful candidates will be mentored and throughout their graduate journey, supported through a fully comprehensive 2 year training and development plan.

This could lead to a full time role within our CRM account management team.

Key Areas of Responsibility

  • Facilitate day-to-day support and high level query resolution for National/Strategic Account Managers
  • Provide analytical MIS reporting using internal business platforms and systems
  • Support National/Strategic Account Managers with customer calls, emails and query escalations
  • General CRM support for National/Strategic Account Managers through liaising with all key departments as necessary
  • Carry out specific analysis of customer data, industry sector and vertical market trends
  • Support and gather information for UK Domestics and Pan-European tenders
  • Attend customer and business meetings as required
  • To manage and support a selected small customer portfolio

Qualifications

To be considered for this exciting opportunity you must be educated to degree level with a minimum 2:1 Classification or equivalent. Outstanding communication skills and critical in this role and we are looking for resilient, dynamic and enthusiastic candidates who demonstrate leadership qualities to be able to take our business forward.

We would also expect

  • The ability to produce accurate and timely reporting as required.
  • Must have the initiative to take ownership of customer queries and think through the solutions to them
  • Must have a good attention to detail and consistently maintain high standards
  • Must have excellent interpersonal skills 
  • Be I.T literate and have a good knowledge of Microsoft Office/G Suite (Word, Excel, PowerPoint and Keynote)
  • The ability to meet tight deadlines and work on own initiative
  • Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Additional Information

A Full UK Driving Licence is essential for this role as is a flexible approach to travel and occasional overnight stays..

Your package will include a competitive salary plus MacBook Air and mobile phone. You will have a comprehensive induction to DPD, this will include a corporate induction.  As well as this you have access to some other fantastic optional benefits such as Cycle2Work Scheme, Dining Cards, Holiday trading and discounts and savings on 1000’s of retailers.

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. There is a culture of recognition and reward within DPD to include; long-service awards, a special recognition programme for those individuals that go above and beyond, and the DPD Personality of the Year award.

If successful you can look forward to the exciting prospect of joining an increasingly successful and expanding business, that through its constant innovation, has revolutionised the express parcel industry and continues to define its outlook for the future.

DPD is a Valuable 500 company and a Disability Confident Employer.