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  4. VIP Coordinator
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Contract Summary

Frieze is seeking a VIP assistant to support the Head of VIP and the VIP team with VIP enquiries, key cultivation initiatives and offer general department administration. 

Duties & Responsibilities

  •  Client-facing role at Frieze VIP desks, answering VIP enquiries. 
  • Responding to VIP, exhibitor and membership email and telephone questions. This includes troubleshooting digital pass issues, membership payment issues, answering requests for invites and assisting with access to VIP benefits.
  • Approving gallery and museum VIP invite nominations and creating invitations on CRM system.
  • Training fair temp staff during the fairs and managing teams of VIP temp staff to ensure smooth running of VIP desks and customer service.
  • Maintaining content on the VIP membership portal.
  • Assisting in CRM data maintenance and producing excel lists from CRM system reports.
  • General ad hoc assistance to the whole VIP team. 

Knowledge and Experience

  • Proven experience in project delivery.
  • Administrative support experience.

Desirable

  • Experience with CRM systems.

Skills and Abilities 

  • Very organised.
  • Strong interpersonal skills.
  • Utmost discretion and confidentiality.
  • Strong writing skills.
  • High attention to detail.
  • Confidence in using Microsoft software, including strong Excel skills and ability to use common Excel formulas including VLOOKUP.

Working Conditions

  • This is a permanent/fixed term position.
  • This role will be based at The Strand/ Surrey Street, London.
  • Working hours are 10.00-18.00, Monday to Friday
  • Occasional travel and weekend work may be required

Our Diversity & Inclusion Statement

Frieze unites people in our love of the arts. We understand this can only be accomplished when we harness the entirety of our company and lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we are committed to practicing anti-discrimination including race, gender identity, sexual orientation, and disability, together with artists, writers, and cultural practitioners from all backgrounds. There is still much work to be done to address systemic inequality and discrimination within the arts and culture industry, and we are dedicated to making progress to both within our own organization and the art world at large.

Endeavor is an equal opportunity employer committed to a diverse and inclusive work environment.

Endeavor is an equal opportunity employer committed to a diverse and inclusive work environment.