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The User Assistance Team creates and maintains online help for our products. The online help is used by our clients and colleagues to understand, configure and use our software. As a Junior Technical Writer, you will be responsible for updating the online help, ensuring that our users can access helpful, up-to-date information quickly and easily.
Main tasks and responsibilities
- Write user assistance
- Write product feature descriptions
- Write client-facing mailshots
- Update documentation in line with changes to the software
- Update project/regulatory information
- Update technical reference documentation
- Update internal team documentation
- Work with solution delivery teams to understand changes to the software and delivery timelines
Essential education
A-Level in English (preferable) or have a demonstrable high level of written English / literacy
Non-essential education
Educated to degree level
Essential experience
Competence with email, document, spreadsheet and messaging software.
Non-essential experience
- Experience in software support
- Experience in a similar role, in particular creating user guides
- Experience of the Wealth Management and/or IT industries
Essential skills
- Excellent standard of written English
- Excellent verbal communication and interpersonal skills
- Commitment to quality, attention to detail and a thorough and conscientious approach to work
- Willingness to research and learn new topics
- Have an ability to interpret technical terminology and produce literature for business users
- Excellent problem solver
- Quick learner
- Have an analytical mind and inquisitive nature
- Have a logical and structured approach to presenting information
Personal behaviours
- Able to make logical decisions
- Lead by example
- Act with honesty and Integrity
- Trust colleagues to make decisions
- Work with others to accomplish results
- Communicate with positive intent
- Make time to help and support colleagues
- Share information openly and proactively
- Demonstrate humility
- Open about making mistakes and able to learn from them
- Personally accountable for successful outcomes
- Apply continuous improvement to deliver repeatable results
- Flexibility in thinking, reasoning and problem solving
Role-specific career path
- Technical Author
- Senior Technical Author
- Documentation Consultant
- User Assistance Team Leader
At FNZ, we recognise that diversity, inclusion, and accessibility are important factors for our success. We embrace the unique perspective and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals. Recruitment decisions at FNZ are made in a non-discriminatory manner where all employees are valued and respected. In particular, we want to ensure accessibility needs are well supported thus, ensuring our recruitment process is fair and equitable for all applicants.
Please let us know if there is any support, we can provide to ensure FNZ’s recruitment process is fully accessible to you. You can contact us at recruitment@fnz.co.uk to discuss specific requirements
