Cookies — it's your choice

At Bright Network we use cookies and similar technologies to help deliver you the best possible experience. Some are necessary to help our website work properly and can't be switched off, and some are optional but support Bright Network in building and running the service that we provide to you.

Data we store

You can find out more in our privacy policy at any time by going to the link in our footer.

  1. Home
  2. Graduate Jobs
  3. Technology & IT Infrastructure
  4. Graduate Technical Author 2022
Lock Applications for this job are now closed
Closing soon

We are seeking a Graduate Technical Author to join our professional training and development program as part of our expanding professional services department in the UK. Our new Technical Publications Team are responsible for producing various styles of digital content to host on our customer portal.

We are looking for candidates that are passionate about technical writing. The ideal candidate would demonstrate a high level of enthusiasm about the team’s work and the content it produces.

The candidate will be able to work with others to gather technical details for the content and create new and innovative ideas for presenting the information.

This role is an opportunity for the right candidate to gain experience working in a technology-driven industry, learning new skills and building a career in a ”people first” company with excellent progression. Some technical skills are required, but training on soft skills and required software will be given.

Duties and Responsibilities

  • Produce clear, concise and easy-to-understand digital content
  • Ensure all content confirms to the company style
  • Create user guides, articles and technical documentation
  • Engaging with stakeholders in the business to ensure relevant documentation is produced
  • Taking customer feedback to improve documentation and the end-user experience
  • Editing and proof-reading documentation created by others before publishing
  • Review existing articles and guides to ensure they are still accurate

Knowledge and Experience

Essential:

  • Degree in Language or Technical related discipline
  • Excellent comprehension, verbal and written skills
  • Knowledge of HTML / CSS

Desirable:

  • Previous experience working as part of an international team
  • Technical Authorship experience

Skills

Essential:

  • Ability to interpret client needs effectively, understand and develop learning briefs, scope out end user learning journeys, storyboarding, script and detailed running order creation.
  • Effectively use a varied range of digital resources including written articles, videos and infographics
  • Act upon feedback and input in a positive way
  • Communicate effectively at all levels, including at developer, functional consultant, IT infrastructure, end-user and process owner levels
  • Work within a team to achieve goals
  • Organised and can handle multiple tasks simultaneously
  • Absorb information quickly
  • Work in a professional and confident manner
  • Plan and effectively prioritise own workload
  • Excellent interpersonal skills and presentation skills
  • Work independently and to meet deadlines, as well as work as part of a team
  • “Can do attitude” to get the job in hand completed.
  • Structured and methodical approach to all areas of work
  • Self-motivated, can work confidently without constant supervision
  • Approachable and able to empathise with customers

What we offer

  • Work from Anywhere Policy (https://www.formpipe.com/en/about-us/media/news--blogs/2021/work-from-anywhere/
  • Company Pension
  • Healthcare Cash Plan
  • 25 Days Holiday (plus Bank Holidays)
  • Regular Company Social Events
  • On-Site Parking

Formpipe

Formpipe has its head office in Stockholm and is listed on the OMX Stockholm stock exchange. We employ over 260 people and have offices in Sweden, Denmark, UK, US and Germany. As a Microsoft Gold Partner and member of Microsoft’s Technology Adoption Program (TAP), Formpipe solutions are sold and supported through a certified network of global partners.

Formpipe has three business areas: Swedish Public Sector, Danish Public Sector and Private Sector. Each business area caters for local requirements with development, support, delivery, account management and commercial management at service for customers. This role is to join the Private Sector team, which is focussed on delivering software products and services through a global partner network. This includes Lasernet, which has unrivalled integration with Microsoft Dynamics 365, NAV, SAP and Infor along with other ERP solutions and delivers business documents in almost any format imaginable.

We are a decentralised organisation in which our team members enjoy a large amount of autonomy. We believe this approach nurtures a culture with a personal touch and characterizes us a people-to-people company. Our core values are our internal as well as external contract. They guide us and drive us forward.