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We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customised solutions that will protect them and fuel their futures.
As a member of our global brokerage team, you’ll help our clients address risk, protect assets and recover from losses.
Gallagher Re are looking for a dynamic and proactive individual to join our EMEA North & East Client Service Team in Ipswich providing support to Producers and Brokers in placement and servicing of our clients. This position will be based in Ipswich and will require daily interaction with other colleagues in Ipswich, London, Mumbai and other regional offices, as well as with our clients and reinsurers. Travel to London may be required at times. The business unit handles proportional and non-proportional reinsurance contracts for our clients based across Europe.
Your Role
- Understand the client’s business and their reinsurance programmes, continually working with the placing team to fully understand any specific client requirements
- Participate in renewal planning, anticipating and preventing possible issues before they occur
- Manage and coordinate workflow around seasonal renewals for assigned accounts
- Strive to improve the overall client relationship - supervising the delivery of reliable, high-quality and timely billing and administrative support
- Coordinate adherence to CEM requirements and controls in dealing with our clients, the market and third parties.
- Undertake travel as required to clients, reinsurers and/or other Gallagher Re offices and attend relevant meetings, ensure meeting notes and follow up actions are completed
- Technical knowledge of Reinsurance business, Compliance Policy and servicing functions essential for area of responsibility
- Develop and maintain close working relationships with Brokers & Account Executives
- Act as the primary point of contact to Brokers, supervising all support matters
- Review market security information on reinsurers, checking compliance and financial positions
- Create / Update marketing sheets for Broking Team
- Produce data, statistics, and information packs in support of the placement of a client’s reinsurance programme
- Liaise with Compliance / Sanctions Team on sanctions checks where touch points exist
- Effectively communicate with various stakeholders, both internal and external
- Support creation of slips / endorsements
- Checking files to ensure all information is present and accurate
- Ensure contract records are accurately maintained within transactional broking system
- Generate and issue evidence of cover, debit notes and closing instructions
- Review and interrogate reinsurance contracts to facilitate billing within agreed timescales
- Regular contact with colleagues on technical support/contracts
- Manage and resolve queries from clients and reinsurers
- Produce contractual documentation to a high level and within timescales
- Maintain files in an orderly manner electronically, ensuring these are within CEM guidelines
- Works proactively with peer group and team members to share knowledge to achieve the best results for the clients
Your Skills, Experience and Qualifications
- Educated to A-Level standard or equivalent
- CII qualifications or studying towards would be beneficial
- Reinsurance or Industry knowledge would be advantageous but not essential
- Intermediate IT skills (Microsoft Office)
- Good communication skills (Written and Verbal)
- Attention to detail
- Ability to organise and prioritise
- Ability to work in a team and autonomously; and general willingness to learn and grow
- Ability to build strong working relationships with both clients and brokers
- Good time management skills
- Eligible to work in the UK