Client Service Executive 2022

For over 80 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, brands and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of ~9,000 employees.

Harnessing the power of our workforce, the greatest asset we have is our people. As part of GfK, you can take your future into your own hands. We value talent, skills and responsibility and support your development within our international teams. We are proud of our heritage and our future: Currently we are in the latter stages of a transformational journey from a traditional market research company to a trusted provider of prescriptive data analytics powered by innovative technology. This is only possible with extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients we pursue one goal: Growth from Knowledge!

Job description

The Client Service Executive is responsible for both product quality and gaining insight from GfK’s Point of Sales (POS) data. Working closely with other teams across the business, the Client Service Executive will ensure our clients (internal and external) receive a best-in-class experience through fast and accurate market research and data delivery.

You will have a keen mind and be intellectually curious to understand trends and communicate your insights to internal clients’ queries, making complex data easier to understand. Managing a range of markets, your role will also be to ensure that our product maintains high standards of accuracy and that the latest developments are reflected in our reporting.

Key competencies

• Quality Control – the successful candidates will be able to demonstrate experience with Quality Control process in line with best practice while working to agreed schedules.
• Data Research – the successful candidate will demonstrate ability to investigate and resolve data queries raised by external clients or the internal Market Intelligence (MI) team.  The candidate should be able to work collaboratively with internal or external clients and from their research proactively share clear understanding of market information and trends.
• Client-Centric Partner– the candidate will need to build a sound understanding of the client’s requirements, ensuring timely and accurate dispatch and receipt of client deliverables. The candidates will also ensure accurate and timely maintenance of required system documentation.
• Agile Entrepreneur – supporting the Client Service Manager and Director in developing team culture and behaviour change in line with the team strategy.  Seek opportunities to reduce waste and improve team workflow processes by guiding process improvements across the teams
• Delivery-focused Innovator – Develop a solid understanding of retail audit methodology and GfK systems and building market knowledge on all GfK related products and panels. Supporting clients and retailers as specified by your line manager by providing specified weekly and monthly data production.

This role will also support the Client Service Manager with the following

• Ensuring data quality is in line with GfK international standards and those standards set by the Research Director.
• Supporting in the preparation of client presentations and workshops using standardised outputs.
• Gathering all information necessary to undertake client data reconciliation.
• Ensuring the business group follows GfK international standards.
• Ensuring methodologies and deliverables follow GfK international standards.

Requirements

• Ability to learn new systems.
• Ability to prepare presentations.
• Enjoys learning new aspects of the role.
• Attention to detail and high quality standards are essential.
• Excellent task and time management skills.
• Highly proficient within Microsoft Office suite of tools, Outlook, Excel, Word, PowerPoint & Teams.

GfK offers flexible working opportunities including dividing your time between working from home and working in the office collaborating with your colleagues.  There is additional opportunity to divide your work hours between traditional and non-traditional hours is available to allow increase flexible working.

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal opportunity in employment which focuses on all of our employees reaching their full potential. At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!