Operations Intern

Operations at Hiscox

Our Operations teams make sure everything that's meant to happen does happen as smoothly and as quickly as possible. They are fundamental to Hiscox running efficiently and are key to pushing our business forward by driving opportunities for improvement. The teams deliver increased operational performance by improving accuracy and timeliness of our processes and data, improving efficiency and freeing up capacity, reducing or avoiding costs and increasing greater process control, ultimately resulting in us being able to deliver better service to our customers.

The Opportunity

As an Operations intern, you’ll get a great insight into the Operations function and will work with a wide range of key stakeholders at all levels. You’ll have the opportunity to make a real difference through the work you’re involved in - previous interns have worked on a process improvement project, where they worked closely with our Customer Experience Centre colleagues to drive operational efficiency within the Hiscox UK Direct business. You’ll also get to work with your fellow interns on a meaningful group project and will present the results to the wider business.

An Operations intern needs to be able to think critically to identify areas of improvement, and have the courage to ask questions to challenge the status quo. You’ll be able to think on your feet to make intelligent, commercial business decisions and your open mind will allow you to learn and try new things.

Although we’re hoping that we’ll be back in the office in summer 2021, nothing is guaranteed in the current climate and interns need to be flexible, adaptable, and willing to rise to the challenge. We anticipate that an Operations internship will be available in York but we may need to convert it to a remote experience.

You will hear from us within two weeks of submitting your application. Final stage interviews will be held in March.

Applications for the internship scheme will close at 10am GMT on 29th January. However, should we experience a high volume of interest, we may close applications earlier and would recommend that you submit your application for this scheme as soon as possible.

Person Specification

What is needed to excel in this opportunity?

• Ambition, motivation and the ability to learn quickly
• A curiosity and hunger to learn, absorb and understand new information
• Good communication and interpersonal skills and an excellent telephone manner
• A desire for accountability and opportunity
• Analytical and challenging thinking style
• High level of attention to detail
• Drive - most mornings you won’t be told what to do and will need to think on your feet
• A self-starter with the initiative and courage to stretch yourself out of your comfort zone

What are the requirements?

Our internships are open to current students in their penultimate year who are planning to return to undergraduate or postgraduate studies following their time with us. In other words, if you are due to graduate from an Undergraduate or Master’s degree in 2022, we want to hear from you.

You’ll be on course for at least a 2:1 degree (or equivalent). You’ll have at least 120 UCAS points from 3 A-Levels (or 300 UCAS points for A-Levels achieved prior to September 2017). You’ll also have UK GCSE Maths and English at grade B/grade 6 (or international equivalent).

As well as being able to demonstrate strong interpersonal skills, you’ll be numerate and able to speak and write fluently in business English.

You must, by the start of the employment, have permission to work in the UK.

The Internship takes place from 5th July to 27th August 2021.