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  4. Customer Support Placement 2022
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The Customer Support Intern would be working within the UK and Ireland Customer support & Services team to help provide best in class end-to-end operational Key Performance Indicators (KPIs), and to achieve highest possible customer satisfaction in service delivery.

They would also be given the opportunity to work across other tasks within the team, such as Vendor/Supplier Management, and Partner Relations.

This is a placement year opportunity which will take place for 13 months, from 4th July 2022 until July 29th, 2023.

Job specifics/Responsibilities

Primary

  • Prepare and analyse performance reporting for weekly and monthly reviews for senior UK&I and EMEA management.
  • Work with both internal and external stakeholders to achieve our KPIs.
  • Understand customer satisfaction drivers and drive programs to fix recurring root causes.
  • Benchmark performance cross-region and ensure best practices are shared.
  • Review & analyse how our processes impact our sNPS (Service Net Promotor Score), and how we can improve in line with EMEA targets.
  • Assist with customer and partner escalations, resolving them quickly to provide excellent customer/partner satisfaction.
  • Cooperate with the intern cohort to organise & provide volunteering and work on group projects.

Secondary

  • Help improve the CSS organisations reputation within the business
  • Participate in EMEA forums to learn best practice.
  • Create process maps and improve existing ones.
  • Compare our services with our competition to provide context to our service offering.
  • Help implement the agreed Statement of Work (SOW) with our onsite service partners.

Skills and Qualifications

  • Be an excellent communicator & presenter
  • Be analytical and a problem solver
  • Eager to seek solutions and improve knowledge in service delivery
  • Attention to detail, while being able to focus on top impacts/topics
  • Team collaboration, both inside and outside HP
  • Customer service skills
  • Prioritisation skills
  • Resilient to pressure

Throughout the programme, your manager will take vested interest in your development and dedicate time to set clear goals and provide you feedback along the entire internship. You'll have access to 10,000+ learning nuggets to sharpen your business acumen and professional skills.

Beyond that, you will train, practice and have fun, alongside your intern peers, HP best professionals, learning also from senior managers that can help you take your career forward. Internal global competitions and games will expand your international network and cross-cultural experience.

At HP, we believe in the power of ideas. And we believe that ideas thrive best in a culture of teamwork. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work.

At HP, the future is yours to create.