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Informed Solutions is a leading independent digital and management consultancy practice. Our clients appoint us as professional problem solvers to help them deliver ambitious and complex digital transformation projects. We are a diverse group of people who like to make a real difference in our professional lives, and we aren’t scared of uncertainty or complexity. Informed’s corporate values of “Innovation, Excellence, Integrity” are at the core of everything we stand for and deliver.
As a Corporate Systems & Infrastructure Associate, you will work alongside like-minded professionals to support the long-term management and improvement of our global IT estate. You will play a key role in delivering lasting improvements to Company operations through expert knowledge of its people, processes and systems. We are a people and quality focused organisation, so you must have peerless attention to detail, a ‘can do’ attitude and strong interpersonal skills that can adapt to every situation.
Attitude, skills and experience
- Ability to understand the 'bigger picture', and how your work fits into the delivery of internal and client facing services.
- Understanding the role of IT Service Operations and Continual Service Improvement within a professional services environment.
- Strong judgement skills, particularly in the escalation of technical issues that may have a wider business impact.
- Ability to maintain accurate IT asset configuration management records (e.g. using tools like Spiceworks).
- Ability to proactively identify, own, organise and deliver self-contained Work Packages with support from senior colleagues.
- Ability to proactively identify issues that may impact the provision of a service and communicate these issues to senior colleagues.
- Appreciation of contemporary infrastructure services, built on virtualisation and cloud-based platforms (e.g. VMware, Amazon Web Services etc.).
- Exposure to technologies such as VoIP, ISDN, WAN/LAN, DNS, Active Directory, Group Policy authoring, Microsoft Exchange and Windows Deployment Server.
- Demonstrable work planning skills.
- Ability to reliably resolve Service Desk Tickets within an ITIL compliant process.
- Confidence and maturity to engage in supplier management activities, ensuring our business receives value for money and excellent service.
- Ability to diligently follow internal ISO9001, ISO14001 and ISO27001 processes and procedures, to ensure compliance with corporate standards.
- Polished document preparation skills suitable for a wide variety of audiences.
- A 2:1 or higher in an Information Technology /Systems related degree is preferred.
