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Pensions Administrator Trainee (January 2026 - start)
Join our 12-month training programme in our pensions administration training academy and develop a new career!
What’s the role?
Join us as a Pensions Administrator in Isio’s brand new Pensions Administration Training Academy in Belfast.
This is a fantastic opportunity for enthusiastic, customer-focused individuals who are ready to learn and grow. Over 12 months, you’ll receive structured training through a programme of classroom sessions, hands-on experience, and dedicated mentorship. You’ll become part of a supportive team, learning how to process pension scheme transactions, respond to member (customer) queries, and manage data – all while building your knowledge of UK pension regulations and member services.
This role is ideal for someone eager to start a career in pensions, with a passion for problem-solving, teamwork, and delivering exceptional customer service.
The start date for our Academy will be Monday 5th January 2026 and you will be based in our Belfast City Centre office. Office attendance will be a minimum of 4 set days a week (Monday, Tuesday, Thursday & Friday) allowing you flexibility to work from home on a Wednesday should you wish to.
What will the role entail?
Data Management & Benefit Administration
- Maintain accurate member records through cloud-based administration systems
- Execute member lifecycle processes (transfers, retirements, etc) in compliance with regulatory guidelines
- Perform benefit calculations and validate data integrity under senior supervision
Member Engagement & Support
- Deliver timely responses to member enquiries via email, phone and post in line with service level agreements
- Provide clear, jargon-free guidance on pension benefits while demonstrating empathy
Team Collaboration & Innovation
- Manage caseloads effectively to meet team processing targets
- Engage in knowledge-sharing sessions with colleagues and mentors
Professional Development
- Complete mandatory training programmes within specified deadlines
- Apply technical knowledge practically through supervised casework
- Pursue self-directed learning to understand end-to-end pension administration processes
What we’re looking for
Essential
- Numeracy & Literacy: GCSEs (or equivalent) in Maths and English (Grade C / 4 or above)
- IT Proficiency: Confidence in Microsoft Office (e.g. Excel, Word, Outlook)
- Customer Service Enthusiasm: strong interpersonal skills with a passion for helping others
- Communication: strong spoken and written communication skills with the ability to actively listen to others
- Team Player: Collaborative mindset, willing to support colleagues and learn from feedback
- Attention to Detail: Ability to follow processes meticulously and identify improvements
- Adaptability: Eagerness to learn new systems and adapt to changing priorities
Desirable
- Prior customer service experience in a fast-paced, target driven environment (any sector)
- Familiarity / experience of working in an office environment
- A-levels or equivalent
What you can expect in return
- A competitive salary and market leading bonus scheme with stretch targets for high performance
- Study support to help you achieve professional qualifications, with salary increases for exam passes
- Development and training opportunities to support your career ambitions throughout your time with us
- A friendly, and supportive team who will help you to deliver your best work
Interested? Apply today!