Cookies — it's your choice

At Bright Network we use cookies and similar technologies to help deliver you the best possible experience. Some are necessary to help our website work properly and can't be switched off, and some are optional but support Bright Network in building and running the service that we provide to you.

Data we store

You can find out more in our privacy policy at any time by going to the link in our footer.

  1. Home
  2. Immediate Start Roles
  3. Technology & IT Infrastructure
  4. IT Systems & Support Associate
Lock Applications for this job are now closed
Closing soon

Job role:

The Operations team strive to be thought leaders advising, supporting and recommending innovative, secure and fit for purpose solutions to enable our team members to carry out their roles to the best of their ability and achieve Company goals.

This person will play a key role in supporting and developing the IT Infrastructure across the M2M group supporting the IT operations of the wider Grey Wolf, Pathios & Thirtyfive Bio teams, by providing professional and efficient IT support.

You will have the opportunity to get involved with a wide-variety of technologies and projects across the business and wider group, and have clear visibility on the impact and results your work delivers. This role is perfect for someone eager to get involved in a dynamic & fast paced environment and who is interested in working within the biotech and pharmaceuticals space.

Main Role Responsibilities:

  • Systems Development: Identify opportunities to develop and optimise our existing technical infrastructure, ensuring that it meets the needs of all users.
  • Process improvement: Proactively seeking opportunities to utilise technology to streamline and improve business processes.
  • Promote & Improve Information Security: Apply industry best security practices to reduce the cyber risk to the business.
  • Project Delivery: Work with the IT Manager to develop and progress IT projects across a range of technologies.
  • User Service & Support: Work alongside our external IT provider to deliver 2nd line technical support to our end users.
  • On-Boarding: Assist with the IT on-boarding programme to ensure an excellent & seamless user experience for new starters.

Requirements & Skills Needed

  • The ability to use your own initiative, be curious and to work unsupervised as required.
  • Accuracy and attention to detail with an ability to work at pace
  • Enjoys working as part of a high performing team to achieve a common goal with a can-do attitude
  • A calm and professional manner with a flexible and adaptable approach to work
  • Comfortable with continuous change.
  • Desire to be challenged & undertake projects/tasks that might be outside of day-to-day remit
  • Desire to keep up to date with the latest industry technology innovations
  • Tact and discretion when dealing with confidential information
  • Experience with some or all of the following:
    • Supporting end user devices, including Mac, PC, Android and IOS
    • Google Workspace (G Suite)
    • Office 365, Egnyte, AFI Backup, Zoom
    • Office equipment administration
      • Printers, network switches, Wi-Fi, AV equipment
    • Cloud technologies (AWS preferred)
    • Linux administration

Related Jobs