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Reading Scientific Services Ltd (RSSL) is a cutting-edge Contract Research Organisation (CRO), providing research, analysis and consultancy to the food and pharmaceutical sectors. Whether we are creating new products, validating medicines or solving investigations, we take pride in being a leader in our field, serving clients from across 60 countries.
In 2021, we’ve been recognised as Employer of the Year and Business of the Year at the Thames Valley Business Awards, and in past years have achieved OBN's Best CRO and Women in Business Enlightened Employer.
Enriched by our parent company Mondelēz International, our diverse team includes 22 nationalities from 300 members, creating a family feel as we strive towards our mission of science enhancing lives.
How you will contribute
You will support customers by asking appropriate questions in response to their questions so you can provide accurate responses and when appropriate, optimize calls by informing them of other available services they may be interested in purchasing. When necessary, you will follow up on outstanding issues with the client. In addition, you will respond to emails in the general customer service in-box and assign them to others when appropriate; handle emergency response service requests; support reception; and participate in site-wide projects.
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
- A scientific background with a recognized qualification
- Using your personality and technical credibility to develop excellent working relationships with clients and laboratory staff and to provide a positive, enthusiastic energy and drive
- Being a team player and taking initiative
- Effectively interacting by telephone, in writing, and face-to-face
- Handling multiple projects at once using an organized approach
- Offering advice and guidance on a broad range of scientific techniques to clients
