We're looking for a highly organised individual with fantastic interpersonal skills, to join our professional and collaborative Information Services team.
In this role, you'll deliver exceptional technical support to our people globally, for all IT systems and associated infrastructure and security. Depending on your level of experience, this role will also include the opportunity to work closely with the IT Service Delivery Manager to support with the coordination of projects and participate in the ongoing development of the Service Desk team.
In return, we can offer you a forward thinking and exciting place to work in a supportive environment, where you'll be given the opportunity to grow professionally. If you'd like to be part of our friendly and expanding team, we'd really like to hear from you.
About the role
- Provide first point of contact technical support for all IT related service requests and incidents via telephone and email
- Work collectively with members of the team and other service areas to resolve issues, whilst developing personal knowledge and skills
- Maintain the desktop suite, inclusive of software deployment and security
- Deliver, administer and support mobility technologies to employees in remote locations
- Administer user account creation, amendments and deletion in a wide range of IT systems and applications
- Create and maintain appropriate documentation for all supported technologies
- Utilise the ticket logging system to provide up-to-date and detailed information to allow for regular reporting and trend analysis, making sure that on-going issues are reported and investigated further
- Occasionally travel to secondary local site and other offices to deliver support
- Operate on a weekly shift rotation basis, covering core hours of 8am – 6pm
- Any other ad hoc duties as required
About you
- Competent in the use of Active Directory, Windows Server, Cisco Call Manager, System Centre Configuration Manager (SCCM), Citrix, MDM Technologies and iManage Document Management System
- Commitment to on-going professional studies (Technical/Competency)
- Practical knowledge in a technical support role
- High level of attention to detail and accuracy
- Proven ability to communicate clearly and professionally, both verbally and in writing
- Excellent organisational and planning skills
- Demonstrable discretion and good judgement
- Ability to work independently in a continuously evolving and fast paced environment
About Mourant
We are proud to be a leading offshore law-firm led professional services business, advising many of the world's leading financial institutions, corporations, public organisations, private equity houses and investment funds, as well as ultra-high net worth individuals and family offices.
We believe in inclusive workplaces where everyone feels seen, heard, valued and respected. We have a strong sense of common purpose, where all our people are clear about our goals and the role they can play in achieving them. We pride ourselves in providing accessible development opportunities to all our people in a team-spirited environment, where everyone feels like they belong and can thrive.
If you would like to join an award winning and forward thinking firm whose inclusive culture and values recognise that its people are fundamental to its success, we would love to hear from you.
