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  4. Project Delivery Internship Cirencester 2022
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This role is working within the Customer Experience team in the Resident Services Group assisting the project team with the delivery and implementation of the Channel Choice Strategy.  This role will help to improve the range of methods our customers interact with our Councils; reducing the volume of telephone calls to our Customer Service team whilst maintain and improving customer satisfaction.

You will need

  • Studying towards, or recently achieved a degree in Digital solutions, Data analytics or Big data
  • Be able to undertake comprehensive research on Digital solutions
  • Be able to investigate and present options to enable our remote working capabilities
  • The ability to review our online forms and implement alternative modern digital solutions

For more information about this role please see the Job Description/Person Specification.

Who we are

Publica is a unique place to work – we’re a local government organisation with a twist! Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer focused organisation driven by real user needs.

What can we do for you

  • Agile working allowing a mix of home and office working
  • Flexible working arrangements (depending on the role)
  • 26 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
  • Health cash plan giving you cash back on health, dental and eye care
  • Pension scheme with a good employer contribution of 5% of your earnings
  • Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
  • Cycle to work scheme
  • Salary sacrifice car lease scheme with huge tax and NI savings to be made on electric cars
  • Access to digital financial advice (covering your pension scheme, mortgages and other finances)
  • Generous sickness cover above statutory entitlements
  • Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
  • Life assurance, currently four times your annual salary