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The Maison Chloé was founded in 1952 by Gaby Aghion, an Egyptian-born Parisienne who wanted to liberate women’s bodies from the stiffly formal fashion of the time through a luxury ready-to-wear offering.
For almost 70 years, Chloé has been inspiring femininity by designing fashion collections and accessories, crafting stories and sharing experiences. Our founder's forward-looking vision of femininity continues to inspire our long-term commitment to support the advancement of women.
Women moving forward. For a fairer future. This is our purpose guiding all we do. Today, our ultimate goal is to create beautiful products with meaningful impact for people and for the planet.
We take pride in receiving B Corp certification. As we mark this new stage, reinventing how we do business, we hope to inspire other organisations.
That’s why we are building teams who are committed to our mission. We want to share this approach within the company and with our community at large.
“I lived the life I wanted to. I always wanted to remain independent, so I went for it. I had incredible belief and boldness. We give women freedom to dare to be themselves”
Chloé - Sales Administrator - (1 Year Fixed Term Contract)
How will you make an impact?
With a scope encompassing all customer service-related responsibilities linked to the retail and wholesale sales activity for Chloé and See by Chloé in the UK and Scandinavia, the Sales Administration Coordinator supports the end-to-end order process: from intake, confirmation, delivery and invoicing of orders, through to the management of customer claims. This individual will execute the sales and stock management strategy as defined by the UK + Scandinavia Regional Sales team.
Key Responsibilities
Directly responsible for customer service operations in the UK and Scandinavia:
- Maintain the client order portfolio, from order intake and confirmation to delivery
- Customer data creation and maintenance, respecting client-specific conditions and requirements
- Update commercial and payment terms
- Create and maintain orders linked to special operations, internal clients and local Press Offices
- Perform stock allocations across the wholesale and retail networks in the region, following regional prioritization strategies defined by regional sales teams
- Track shipments, manage client blocks based on commercial or financial issues
- Ensure follow-up and resolution of any claims linked to order or delivery issues, proposing solutions to satisfy the interests of Chloé and the client
- Control the Return to Vendor process; initiating returns and liaising with the quality control and logistics teams as necessary
- Coordinate with other regions, consolidate data and reporting for clients who operate a global logistics network
- General operational support of regional sales teams while acting as administrative point of contact for clients
How will you experience success with us?
We look for curious people, free spirited and determined, who want to be part of the Chloé Family.
We search for people with a strong emotional intelligence, who are generous, humble and smiley with a natural willingness to help others.
- You will join a dynamic and client-oriented team
- You will interact with several stakeholders across functions and countries, including finance teams, logistics, sales, marketing, etc.
- You have gained a first solid experience in sales administration, ideally in the fashion environment
- Any additional language is a plus (i.e. French)
- SAP (PR1) and Office knowledge
- You are structured, autonomous, hands-on and able to manage priorities
- You maintain a constructive and positive attitude even under pressure
- You have a strong ability to multi-task and are process-orientated
How do we keep you smiling?
As a significant member of the Chloé community, you are also part of a much bigger family at Richemont. We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.
Your journey with us
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
- 1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call
- 2nd Stage – Video interview with the Wholesale Administrator Manager for Chloé
- 3rd Stage – Video interview with the Wholesale Director & HR Manager for Chloé
