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The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.
Sales Associate, Bond Street
How Will You Make an Impact
As an Ambassador of the Maison, he/she ensures a unique client experience before, during and after a sale and proactively develops his/her client portfolio. He/she also participates to the daily boutique operations.
Main Accountabilities
Sales Achievements
- Ensures a unique and exceptional client experience during a sale.
- Masters perfectly the steps of a sale (welcome, discover and understand, convince, close and develop).
- Adapts according to client(s) needs and motivations.
- Strives to always improve and surprise the client(s).
- Deals with ease during negotiations and objections.
- Transmits the passion and values of the Maison.
- Acts as the privileged contact for the client(s) in case of After Sales.
- Meets individual and boutique targets, both quantitative and qualitative.
Client Relationship & Portfolio Development
- Cultivates strong client relationships and develops client loyalty.
- Efficiently develops the client portfolio.
- Executes targeted CRM actions.
- Participates to client events and acts as an Ambassador of the Maison.
Boutique Operations
- Respects all brand and boutique policies and procedures.
- Participates to inventories.
- Participates to the set up and breakdowns at opening and closing of the boutique.
- Participates to the implementation of Visual Merchandising guidelines.
- Assists with special projects when requested.
- Undertake administrative tasks and stock room related tasks when it’s required
How Will You Experience Success With Us
- A proven track record of successful achievement within a luxury retail environment
- A sales orientated target driven background
- Excellent customer service credentials
- Experience of dealing effectively with different nationalities and cultural backgrounds
- Fluent in English; ideally one or more relevant touristic languages (European; Arabic; Chinese)
- IT literate
- A strong communicator with empathy and good interpersonal competences
- Result and action oriented with strong entrepreneurial mind-set
- Team-player with empathy and strong interpersonal skill
How Do We Keep You Smiling
As a significant member of the Cartier community, you are also part of a much bigger family at Richemont.
We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.
Your Journey With Us
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
- 1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call
- 2nd Stage – Interview with the Line Manager
- 3rd Stage – Interview with the HR Manager
