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What you will be doing
- To ensure the billing process adheres to company procedures and customer requirements
- Maintain and update contracts as and when appropriate
- Coordinate with RSS and OpCo’s to ensure invoicing produced accurately and in a timely manner in accordance with company policy
- Work closely with the RGSE central team
- Drive to minimise bespoke billing and adhere to standard customer process
- Handle all customer enquiries/complaints promptly and efficiently to satisfy customer requirements and escalate in a timely manner if required
- Assist in relevant projects where required
- To support the team leader to ensure departmental targets and objectives are met
- Support continuous improvements within the department
- Provide a dedicated Account billing service
- Work within a high volume, fast paced and customer focused environment
You will ideally have
- Ensure good awareness of Ricoh’s ‘end to end’ processes and understands the impact of their role on both customers and colleagues.
- Ability to maintain a high degree of focus on results, through regular/continuous review and accurate and timely reporting
- Understanding of Ricoh’s products and services to be able to articulate customers obligations in terms of services provided
- Ability to deal with ‘difficult customers’, resolve conflict and confrontation
- Being able to communicate with other countries
- Coordinating across numerous OpCo’s Good prioritisation and organisational skills
- Excellent customer handling skills
- Numerate and literate
- PC literate with good excel
- Language French, German or Spanish desired
- Must have good English skills (read/write/speak)
- Excellent communication skills
- Advanced education
- Proven experience in similar position
