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Customer Management and Services

Graduate programme
Birmingham | Bristol | Derby
Management & Business
£28,500 pa + £2,000 joining bonus
1st February 2019


Ours is a global business. With operations in 50 countries and customers in over 150, this is your chance to explore new cultures, learn about emerging markets and forge relationships to optimise opportunities that will have a real impact on our business. It's about delivering a competitive advantage by listening carefully and thinking deeply about the complex demands of our customers to ensure that we deliver products and services that exceed expectations. You'll have the drive to build on your leadership potential so that by the end of the programme, you'll be an integral part of our Customer & Services Management team.

The programme

Our Customer & Services Management Development Programme is designed to give you an immersive, hands-on experience across a number of placements where you'll be asked to deliver tangible results. Over three and a half years, you'll undertake three six-month attachments - one of which will be overseas - before spending two years in a role which will cover the full breadth of our Customer & Services Management activities. And, if you prove yourself as much as we expect you will, you'll progress into a leadership role.

What you'll do

Our customers are at the heart of all we do. And it's only by understanding what they're truly looking for can that we deliver a competitive advantage. It means you'll need to be relentless when it comes to making sure we deliver on our promises. Your placements might include services, sales support, marketing or business development, and one will be internationally-based. From the outset, you'll be set business-critical challenges. It could be that you're tasked with developing new marketing strategies, driving business growth through customer analysis, planning sales activities or even supporting, planning and scheduling our operations and services to meet customer commitments.

What you'll get

Competitive salary

A six-month international placement

Work towards professional membership of bodies such as SAMA, IAM, ISMM

Bonus schemes

A competitive pension

Leisure facilities and numerous sports societies and social activities

Who we are

Our high-performance, integrated power solutions are at the cutting-edge of technology. From powering huge commercial vessels to nuclear submarines, supersonic fighter jets to highly efficient passenger planes, or rail locomotives to luxury yachts, we go above and beyond to create better. And it's all thanks to our people. Whether they work in engineering or finance, manufacturing or project management, our 50,000-strong team work together to deliver excellence in the air, on land and at sea, to customers in 150 nations around the world.

Trusted to deliver excellence.

We recruit, select and develop our people on merit, irrespective of their race, colour, religion, gender, age, sexual orientation, marital status, disability or any other characteristic.


What you'll need

At Rolls-Royce, we look for graduates who can go beyond. People who are as excited about fulfilling their potential as we are and who have the drive, initiative and tenacity to succeed. A natural flair for global business, great communication and influencing skills and an unswerving customer-focus are important, as is an instinctive ability to take the lead, to challenge where needed, to be inquisitive and resourceful, and to drive positive change. In terms of your academic background, you'll either have or be on course for a 2:1 degree, or equivalent.