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    RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

    Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

    Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents. Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

    RWS Language & Content Technology Division

    Offering the latest innovations in language and content management technology to help enterprises engage with global audiences – across any device. Our language technology enables enterprises to automate and manage the entire content lifecycle. And our web content and structured content management technology supports the creation, translation and delivery of global content at scale – in ways that are efficient, secure and compliant. The combination of our language and content technology – enhanced with state-of-the art Machine Learning – offers the capability to manage the ‘end-to-end’ translation supply chain.

    About The Role

    The Business Operations department provides operational support to the Global Commercial sales teams and provides the critical link between sales, finance and customer support. This role will primarily revolve around the sales order process with responsibilities for new and renewing business, ensuring accurate records are maintained to capture data on company wide sales to support accurate reporting and analysis.

    The team works closely with many other departments to ensure all activities are in line with contractual, operational, legal and financial guidelines and policies. Sales enablement and training are key to the department’s success as we strive to continuously improve and simplify the sales process. Welcoming innovating and collaborative team environment we work together to bring the best ideas to deliver the best results.

    Responsibilities

    • Partner with global sales and renewal teams to facilitate the order process.
    • Build and maintain strong cross functional relationships with key departments including Sales, Legal and Finance
    • Review orders and supporting documentation submitted for processing, check for completeness and clarify any issues, update CRM system accordingly.
    • Ensure the integrity and consistency of corporate data.
    • Investigate and resolve discrepancies, escalating where necessary to line manager.
    • Liaise with technical and Finance teams to ensure delivery of business-critical information.
    • Review and update CRM system with all contractual and deal related information.
    • Prepare and distribute reporting to various departments and levels of organization.
    • Administration duties as necessary supporting Global Business Operations Teams.
    • Own regional onboarding and training for new employees.
    • Assess and advise current sales and business practices to provide innovative approaches for improved efficiency and effectiveness.
    • Partner with regional sales teams for adoption and execution of Sales Operations best practices
    • Build and maintain strong cross functional relationships to achieve strategic objectives

    Requirements

    Essential

    • Highly numerate with excellent attention to detail
    • Fast learner with a proactive attitude
    • Ability to thrive under pressure in a fast-paced environment
    • Flexible and adaptable to change
    • Team player with the ability to work on own initiative as required
    • Ability to communicate confidently
    • Excellent time management and deadline oriented
    • Knowledge of CRM systems ideally Salesforce.com
    • Previous experience in a fast paced, sales orientated company
    • Strong business acumen
    • Strong facilitation and influencing skills
    • Educated to degree level ideally in a business related discipline.

    Life at RWS

    We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch

    As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust.

    All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration.

    We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.