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People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We're writing our next chapter. Be part of it!
About us
At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward. Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family. On one hand, our offices will continue to play an important role in our future and serve as a place for spontaneous conversations, connection, collaboration as well as focused time. On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices or customer sites.
We invite you to join us and help us write our next chapter. Follow us on our social media sites to join in conversations about open positions and company news! #lifeatsage #sagecareers. If you would like support with your application (or require any adjustments) please contact us at careers@sage.com for assistance. All qualified applicants will be thoughtfully considered and never discriminated against based on their race, color, age, religion, sexual orientation, gender identity, national origin, disability or veteran status.
Job description
User Experience (UX) Research allows our product teams to make informed decisions at all stages of the product development lifecycle. Continuous research helps to cultivate a deep understanding of user needs, behaviours, attitudes, and emotions throughout the team. This allows us to improve the user experience across all touchpoints.
A UX Researcher engages directly with customers using a toolbox of qualitative and quantitative research methods. For example, conducting interviews to understand people's needs, usability testing to see how people experience our products, test early prototypes, and conducting surveys to understand the perspectives of a larger audience. They discover insights which both influence our roadmap (what we design and build next) and allow us to continually improve designs and solutions with our customer’s needs in mind.
As a Graduate UX Researcher, you will be working in a supporting role with a small team of other ux researchers, within a larger multi-disciplinary team alongside UX designers, solution designers and content designers. This graduate role is for you if you are new to the role but have demonstrated a keen interest in and knowledge of UX Research. You have some qualitative research experience as part of a previous job, work experience, in your education, or interests. You work proactively but with input and guidance from more senior members of the team.
This is a fantastic opportunity to learn from others specialising in UX Research and to contribute to delivering excellent software solutions which help small business owners and their employees.
Key responsibilities
Key accountabilities and decision ownership:
- Support other researchers and team members to plan, facilitate, analyse and playback actionable research
- Support may include recruitment support, notetaking, analysis alongside researcher and documentation of insights
- Start to take on your own research projects as you develop your skills
- Conduct and support ethical research practices
- Adherence to best practice for research standards, including GDPR and MRS code of conduct.
- Set your own learning objectives (with support from your manager)
- Develop skills in both qualitative and quantitative research methods
- Understand how to choose the right research methods based on the research objectives and any known factors or constraints
- Advocate for the user to bring research into our decision making.
- Support in collaborative sessions and training to guide others in conducting their own research
Key performance indicators:
- Complete assigned research tasks or project to agreed level of quality and by the required deadline.
- Demonstrate that you have learnt something new or a new research relevant skill.
- Actively contribute to research community and team feedback huddles.
- Skills, know-how and experience:
Must have:
- A desire to specialise in UX Research
- Theoretical understanding of some research methods
- Good communication, presentation, interviewing, negotiation, collaboration, and interpersonal skills.
- Be an active and enthusiastic team player
- Demonstrate desire for learning and self-progression
It would be great to have, but not essential:
- Previous practical experience conducting qualitative or quantitative research
Entry Requirements:
- A relevant STEM/UX degree, or an alternative degree supported by a keen interest in pursuing a career in UX Research.
Our Graduate Recruitment process:
1. Apply online with CV
2. Complete screening
3. Complete video interview (You will receive a link to complete a video interview within 1 week of applying)
4. If successful at video interview stage, you will be invited to attend an assessment centre, on a specific date in May-August 2022.
Please note that this role commences on the 3rd October 2022.
If you require any additional support/special accommodation during your video interview or at Assessment Centre stage, please email anushka.seshadri@sage.com.
