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  4. EMEA Depot Associate 2022
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For a career path that is both challenging and rewarding, join Sedgwick’s talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets—their employees, their customers and their property. At Sedgwick, caring counts®. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.

Department:                    Global Information & Communication Technology

Reports to:                       EMEA IT Service Desk Manager

Based at:                           Primary Location: Cardiff UK but may require travel.

 

The scope of the depots responsibility is

  • Be workload driven by assigned requests from Service Now, Global Service Management tool
  • Supply mobile devices, laptops, desktop PC’s and IT consumables as agreed with standard builds & configurations as supplied by Infrastructure Architects and the Information Security functions
  • Ensuring IT equipment is repaired where appropriate and necessary by 3rd party suppliers
  • Maintain local IT stock and Asset information in the Service Management Tool
  • Involved in equipment refresh & deployment projects as agreed with the Global IT Service Director and the Chief Technology Officer
  • Local and regional travel may be necessary as agreed with the IT Service Desk Manager

Key Responsibilities and accountabilities

  • Ensure the regional depots are completing their requests and tasks to agreed SLA’s and quality expectations measured by the Service Management tool and customer satisfaction survey responses
  • Ensure standard IT equipment is supplied to agreed SLA’s and quality standards
  • Work with the Service Desk Manager to ensure appropriately skilled resources in the Depots and that they follow agreed processes relevant to the equipment being provided and the commitments to Information security policies.
  • Managing the asset management process on a daily basis.

Skills and Experience

  • Strong computer knowledge including, but not limited to, Windows OS, Outlook and Microsoft Office
  • Strong oral, written and business communication skills
  • Analytical, interpretive and decision-making skills
  • Strong organizational skills
  • Excellent interpersonal and customer service skills
  • Excellent negotiation and conflict resolution skills
  • Strong stress and time management skills
  • Ability to work in a team environment
  • Ability to meet or exceed Performance Competencies and SLAs

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

 

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.