We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
Purpose
As an Undergraduate you will be part of the Information/Instructional Design team, who are responsible for creating a wide variety of external and internal documentation including user guides, reference manuals, training materials, and other customer-facing support and/or learning content.
Key responsibilities
- Working with our experienced technical writing team to gather information from subject matter experts, technical documentation, hardware/software demonstrations, application testing, functional specifications, available guides and hands-on experience as the basis for the documentation. The source of materials may require research or may be provided in a comprehensive form.
- For documentation writing: works with process owners to understand and capture the process and procedures, and creates and maintains them for operational efficiency. Creates presentations, graphs and charts as per business requirements.
- For instructional design: conducts training needs analysis, evaluates and recommends delivery alternatives, designs and develops course material for classroom or virtual (e-learning, webinars, webcasts) delivery, composes assessments and evaluation/feedback gathering tools. On-going maintenance of a variety of training topics/curricula.
- Involvement in multiple projects or large projects by applying basic project management skills and provides task activity, dependencies, and timelines to the Project Manager and/or product development teams.
- Plans, organizes, designs, and produces material in a user-friendly and easy to understand format following the SITA documentation standards and/or adult learning principles.
- Maintains current knowledge of adult learning and instructional design trends through participation in functional knowledge sharing, formal learning or social learning opportunities.
Knowledge and skills
- Completed 2 years of a University degree or equivalent in Computer Science or similar your Degree course allows you to take up one year undergraduate placement.
- Experience through university project work of the concepts of user experience design.
- Good English skills for the purpose of document writing
What we offer
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
- Flex Week: Work from home up to 2 days/week (depending on your team's needs)
- Flex Day: Make your workday suit your life and plans.
- Flex-Location: Take up to 30 days a year to work from any location in the world.
- Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
- Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
- Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
