Business Analysis Graduate Programme Osterley 2022

Work on fast-paced projects that span our entire business. Lead on projects working with Sky and help get top quality products and services in front of our customers.

On this two-year programme, you’ll join the team responsible for our award-winning customer service. Drive improvements in customer experience. Dive into exciting projects. Working with our Customer Operations, Product, Marketing and IT teams, you’ll learn how Change Delivery supports our strategic goals, and how Business Analysts help get things done. There’s only one place you’ll see action like this in your career – and that’s Sky.

What you’ll be doing

For the first six months, you’ll team up with one of our experienced Business Analysts to help you get started. Once you’ve got your feet under the table, we’ll give you the freedom to do your best work, your way.

Key responsibilities on this programme:

• Work with the stakeholders to deliver new or updated products or services, document and align to business needs  
• Support our training and communications teams, as well as retail advisors, in rolling out changes   
• Define and deliver innovative customer experience journeys for new products and services  
• Develop a streamlined customer experience  
• Drive changes to the way we do things. 

Programme facts

• These roles are based in Osterley, west London  
• Programme duration is 2 years, rolling off into a permanent position  
• Expected start is September 2022. 

What we’re looking for 

The one essential requirement is that you’re a graduate, or soon will be. Our programme is designed to give you all the knowledge and experience you need, so it doesn’t matter what your degree is in.

Other skills we’re looking for include:

• A confident communicator, no matter who you’re talking to   
• Collaborative, capable of building strong relationships   
• An analytical thinker that can simplify your thought process for others  
• Enthusiastic, flexible and keen to learn quickly   
• Happy working in a fast-paced environment   
• Willing to drive your own development. 

Your application journey  

First, complete our short application form by entering your details and academic information. Once your application has been submitted, you will be invited (so look out for our email, you may need to check your junk mail just in case) to our immersive digital assessments. Your programme requires two digital assessments to be completed prior to shortlisting to the assessment centre.

The first digital assessment looks at your behavioural and cognitive strengths through several questions. In the second (and last) digital assessment, you will be required to review various sets of information and be asked questions related to this. Part of this stage will include a recorded video interview. But don’t worry there will be practice round.

The final stage of your application will be a (surprise, digital) assessment day. You’ll have the opportunity to impress us through a variety of tasks, which may include a group discussion, an individual interview, and smaller programme related exercises.

Once you’ve completed your assessment day, we’ll let you know when you can expect to hear back from us.

Your development journey 

You’ll enjoy a brand new, action-packed, learning experience with us as part of your graduate programme. We’ll help you grow into a great future leader, with the right tools and support. Our 2-year learning and development programme sits alongside your graduate programme and supports you during your programme and beyond with:

• Growth – Every project and role you take on will be a chance to learn and grow. And you’ll be supported by passionate colleagues along the way. 
• Confidence – Whatever your background, you can make a valuable and valued contribution. You’ll build confidence by getting involved and stepping outside of comfort zone. 
• Belonging – You’re trusted to own your day, but there’s always someone on hand to make sure you succeed. With fellow grads, inspiring each other to think big and take action. Or with your manager and wider Sky team to help build your own unique career. 

Plus, you’ll have access to a range of tools, from workshops to digital courses (like LinkedIn Learning), which will help you along the way.

It’s a journey and we want you to see your progress, so you’ll get your very own development report to track your success.

Why Inclusion is important  

It’s our people that make Sky Europe’s leading entertainment company. That’s why we work hard to be an inclusive employer, so everyone at Sky can be their best. CV’s aren’t everything. We’re more focused on who you are and the potential what you’ll bring to Sky.

We celebrate diversity because different people, with different perspectives make Sky a better business. Our customers are incredibly diverse, so we should be, too.

When to apply  

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

The current closing date for applications is 31st October 2021. But things move quickly around here, so apply now to avoid disappointment.

If you are successful in your application for this role, your appointment will be subject to receiving a positive outcome from your Criminal Record Check.