The Customer Demand Analyst delivers accurate forecasting, strong customer service, and clear communication with customer supply chain teams, ensuring product availability and effective demand management in a food manufacturing environment.
The role
Provide excellent service for specific frozen retail customers, ensuring timely and accurate order processing while acting as the primary daily point of contact for retailer supply chain teams and internal business managers. You will interpret customer intelligence to create a clear view of short-term sales, support service performance through proactive problem solving, and identify opportunities to improve supply and availability.
Your key responsibilities
- Communicate shortages, supply risks, and recovery plans to customers
- Review short-term promotional calendars and adjust forecasts accordingly
- Track and follow up on missed or delayed deliveries with logistics teams
- Manage customer escalations and priority requests professionally and promptly
- Support order management activities, including allocation decisions and service reporting
- Monitor inventory ageing, shelf-life considerations, and stock rotation
- Prepare weekly and monthly reports on service levels, forecast accuracy, 30/60/90 outlooks, and customer KPIs
- Participate in Joint Business Planning meetings
The ideal candidate
Essential skills
- Strong Excel capability (pivot tables, VLOOKUP/XLOOKUP, data analysis)
- Basic SAP knowledge (order management, stock visibility, reporting)
- Excellent communication skills with the ability to build strong customer relationships
- Ability to manage multiple priorities and handle escalations calmly and effectively
- Strong analytical mindset with high attention to detail
- Proactive problem-solving approach with the ability to work cross-functionally
Preferred experience
- Experience in FMCG, food manufacturing, or supply chain roles
- Familiarity with demand planning tools or forecasting systems
- Understanding of VMI processes and customer collaboration models
- Knowledge of shelf-life and stock rotation requirements in food production
Why Sofina Foods?
- Competitive Salary
- Competitive Contributory Pension
- Online Benefits Hub
- Life assurance scheme
- Free onsite parking
Company information
Sofina Foods is more than just a food company. It’s a place where you can grow your career, learn new skills, and make a positive impact on the world.
With a wide range of meat and seafood products that delight consumers worldwide, Sofina Foods is always looking for talented and passionate people to join its team of over 13,000 employees across 40 sites in Canada and Europe, including Young’s Seafood and Karro Food Group.
At Sofina Foods, you will be part of a culture that values innovation, quality, sustainability, and customer satisfaction. You will also have the opportunity to work with diverse and delicious products that are sourced responsibly and sustainably from over 50 different protein sources from 5 continents.
Sofina Foods has a 25 year history of excellence in the food industry and provides over 500 million meals for the global market every year.
Our vision is to be the most successful food company in the worldIf you are looking for a rewarding and exciting career in the food sector, Sofina Foods is the place for you.
