NHS 1st line Service Desk Analyst 2021

Would you like to kick start your career in a supportive, energetic and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Service Delivery Team

This is an exciting opportunity to join a growing and high performing part of Softcat’s business as a Service Delivery Executive. The Service Delivery Team are a proficient, fast-paced and exciting team who are committed to providing excellent customer service. This role plays a key part in the expansion of the Service Delivery Team who are focused exclusively on one of Softcat’s flagship EUC support contracts. The teamwork alongside the wider Services and Account teams at Softcat to ensure the customer is getting value from their service.

Success. The Softcat Way.

Softcat is a £1billion+ pa turnover technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. 

Are you passionate about service delivery and Customer experience?

As a 1st line Service Desk Analyst, you’ll be responsible for:

• First point of contact for user queries relating to support services and Scheduling tasks for onsite engineer team, being mindful of workload
• Ongoing management of joint team mailbox
• Proactively manage call queue in ITSM tool to ensure tickets are resolved within agreed SLA’s
• Carry out onboarding/ handover sessions with customers
• Remote technical sessions to support set up of new devices (MFA etc) and Managing EUC Stock levels and providing weekly reports
• In busy periods, assist engineers to build, install and troubleshoot Windows related issues

What we need from you

• Be passionate about the delivery of customer service and relationship building
• Strong communication skills with the capability to deal with a variety of communication types across varied audiences
• Track record in End User Computing engineering/support, Windows environment and tools such as MDM, Active Directory, Azure AD, Microsoft Office
• Display initiative and ownership, whilst understanding limits of own authority

Please note, you’ll be put through SC clearance upon hire, so you’ll need to possess either an existing SC clearance or be willing and eligible to undergo the vetting for such clearance.

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Occasional home working possible
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us

Our employees’ physical and mental wellbeing is vitally important to us, so we adhere to the latest Covid-19 Government guidance. Softcatters’ can currently either work remotely, or if happy to do so, work from the office. Cleaning, social distancing and mask wearing measures apply in all office locations.

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Rewards

We will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavours

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

Join us

To become part of the success story, please apply now

Softcat is an inclusive company where you can enjoy the career you want, without changing the person you are. We’re welcoming to all and passionate about promoting greater diversity in the tech sector. 

Please contact recruitmentteam@softcat.com directly if you require a full job description