(Senior) Supplier Quality Technologist
Changing the world of pet food for good
We’re tails.com, a dog food subscription company with a big difference. We create truly tailored food for each and every dog we serve. We start by asking people a few simple questions about their dog. Then we use that information to create their dog’s unique tails.com recipe – so their dog gets exactly the nutrition they need, in the taste they love, delivered to their door every month. It’s clever stuff.
We’ve got ambitious plans. Having created an entirely new category in pet food, we’re now scaling fast in the UK and Europe – backed by Purina, one of the world’s largest pet food companies. You’ll join a bunch of smart people working towards the same goals – and a bunch of smart-ish dogs, all working on their own thing.
Together, we’ll change the world of pet food for good.
Sit, stay, roll over, now tap-dance.
Quality, with a difference.
Every dog is unique, every blend is unique and every single one must delight our customers - no simple feat to accomplish.
We’re tails.com – experts in keeping dogs happy and healthy. We do that by creating the perfect tails.com recipe for each and every dog, asking owners a few simple questions – and then delivering straight to the door. Our systems formulate and fulfil individually optimised blends of food for each dog, and we automatically evolve that blend over time to match the dog’s ever-changing nutritional needs. Orders are delivered direct to owners' doorsteps every month all across the UK and some EU countries; every bag of food that leaves our blending facility is totally unique.
We are now looking for a dynamic Supplier Quality Technologist/Senior Technologist. Join, and you’ll be right at the heart of a business that’s changing the world of pet food.
You will be responsible for the day to day quality management of materials and packaging suppliers and will be working with our suppliers, consultant and internal teams to ensure that our products systematically meet agreed specifications so we continuously deliver our brand promise to our customers.
Your main responsibilities will be product management (monitoring and quality improvement), supplier performance monitoring, supporting NPD/EPD from a technical aspect including supplier and product risk assessment and approval, performing supplier technical audit, corrective action follow up and TACCP.
Reporting to the Quality Manager you will:
- Be passionate about quality and have a practical experience or knowledge in food safety, food processes, HACCP, supplier audit, risk management and hygiene ideally in a fast pace factory environment
- Support suppliers to be the best they can be, and create & collaborative relationship.
- Be resilient and a storyteller with an understanding of the commercial environment to influence our ways of working and our suppliers’ quality processes in a way that are smart, practical, efficient and effective.
- Ability to work in cross-functional teams and effectively collaborate with key stakeholders and external partners, have good analytical and presentation skills.
- Be detail-oriented and methodical.
- Ability to travel (subject to Covid-19 restrictions).
- Some experience in project management and Agile technique would be a plus.
We’re proud to be an active equal opportunity employer.
We want to give everyone a fair chance to join us in changing the world of pet food for good. We do this by conducting a structured recruitment process for all candidates, as well as actively promoting our roles to communities that are under-represented at tails.com.
During your interview process you’ll meet some of our team with varying levels of responsibility and experience. We want to give every candidate a fair interview process and if you need any reasonable adjustments made, please let us know.
What's in it for you?
You’ll get a competitive salary, reviewed annually, and from day one will be a shareholder in tails.com.
We’re proud to be on a high growth trajectory and offer the chance to work in an environment and with a team that will constantly challenge, support and develop you.
You’ll start on 25 days of holiday which will increase in the time you’re with us. On top of this, we offer optional unpaid leave and a paid volunteer day each year.
For expectant parents, we have extended maternity, paternity, shared parental and adoption pay.