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TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul and Tokyo.

We are now looking for talented individuals to join us in 2022 - people who want to inspire creativity and co-create the future with TikTok. Regardless of the function, you choose to specialise in, our graduate roles will enable you to participate in meaningful and innovative projects. Your potential for growth at TikTok is limitless. Join us to enhance your skillset and develop your network in the tech industry.

TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.

The Role

We're looking for a solution-focused, empathetic Client Services Coordinator to join our growing Client Services team in Dublin. You will support existing and potential TikTok advertisers as they seek to support while advertising on our platform.

You will help support a wide range of queries ranging from questions about the TikTok platform to more technical questions related to digital advertising tools. You will have a keen eye for detail and will help us build processes and tools that help TikTok and our clients succeed. Within this role you will:

  • Make your own discoveries - Grow a deep understanding of TikTok's products, processes and tools. Become an expert in supporting complex digital marketing issues. Share candid and solution-focused feedback and communication of our client's needs to help inform change.
  • Assume ownership - Help provide the highest level of service to our clients. Understand their needs and determine the right course of action with a view on helping them grow their business
  • Embrace change as an opportunity - You will work in a fast-paced environment and be ready to step outside your comfort zone to gain new experiences to help scale our support team.
  • Raise the bar - Be results-focused and always look to improve your performance versus your goals. Be proud to deliver high-quality service that makes TikTok stand out against the crowd.
  • Offer and ask for help - Seek to support new team members as they learn about our products and processes. Share your knowledge and empower your peers. Do not be afraid to ask for help. We will build this team together but we all need to demonstrate humility to help us learn and grow.

Qualifications

  • You must be in your final year of your Bachelor's degree or above and looking to graduate in 2022.
  • Fluency in written and verbal English. Additional language is a plus.
  • Good communication skills with a strong customer focus.
  • Comfortable working in a changeable environment.
  • Familiarity with digital advertising, HTML or Javascript is a plus.