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  4. Technical Product Summer Internship 2022
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TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul and Tokyo. We are now looking for talented individuals to join us in 2022 - people who want to inspire creativity and co-create the future with TikTok.

Internships at TikTok aim to provide students with the chance to work with our clients and teams to address key business problems and identify areas of growth for the company. With your education and experience, you will be able to take on real-world challenges from day one.

The Role

The Monetization Product Operations (MPO) is responsible for Customer Support and Tools & Workflows within the Product Strategy & Operations team. Its mission is to provide best in class advertising experience by ensuring excellence in customer service and streamlining process & tools to ensure smooth operations.

The team collaborates with Sales to provide post-sales support and works closely with the product team on product improvement through feature requests and management of bugs.

Responsibilities

  • Build product expertise to investigate, triage and resolve issues with TikTok advertising solutions
  • Define processes to support sales teams in complex investigations to improve advertiser experience on the platform
  • Monitor and analyze advertiser reports for feedback, bug-related trends and product quality
  • Partner with Product Marketing, Product Management, Solution Engineering, Sales and additional teams to improve product quality and resources that help scale support & operations workflows
  • Manage technical support documents (including help-centre and knowledge hub)

Qualifications

  • Currently in your penultimate year pursuing a bachelors degree or in your final year going on to study a Masters, graduating in 2023
  • Ideally studying Computer Science, Data Analytics or a related technical discipline - Available from June for at least 12 weeks
  • Understanding of technologies (e.g. HTML, CSS, JavaScript), SQL, XML and HTTP protocols
  • Analytical experience solving problems using data and providing practical business insights
  • Experience resolving and communicating about issues with both technical and non-technical audiences
  • Experience in Ad tech/digital technology is a plus