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To apply for our undergraduate placement scheme, you must be studying for an undergraduate degree that requires a placement year. Master’s students are not eligible.
About the role
Have you got a talent for problem-solving, strong attention to detail, and a passion for delivering exceptional customer experiences? inquisitive Customer Experience Undergraduates to join our team. You will have responsibility for initiatives across the whole customer journey. From the development of new content in customer email campaigns, improving digital customer journeys and lead management systems, to understanding the needs and insights from customer research to better support our customers and increase retention and loyalty. The work is varied but always focused on making our customer experience the very best it can be.
This is what your time at Volkswagen Financial Services might look like
- Supporting your colleagues in the development of new systems or processes that have a direct impact on customer experience, such as; creating new pages and content within our digital customer portal to improve the experience our customers have when contacting us.
- Working closely with the wider Customer Engagement team to understand customer behaviours, motivations and expectations throughout the customer journey. This will enable you to influence the design and implementation of initiatives with ideas you believe will support the customer as much as possible
- Have the responsibility of managing projects first hand, supporting the development and delivery of key customer focused initiatives.
- Responsible for ensuring the customer Chatbot is maintained via daily and weekly monitoring, ensuring it is working efficiently and effectively by making regular updates to improve the customer experience.
- Supporting with reviewing, proofing and delivery of email, direct mail and operational customer communications within our customer contact programmes to ensure they remain relevant and compliant.
- Engaging with colleagues across the business to deliver quarterly updates to our retailer facing renewal platform, ensuring our retailers and customers have access to the latest finance offers.
About you
- Currently studying a degree in Business, Marketing, Communications or similar field
- Strong literacy and written communication skills
- Able to communicate at all levels across the business
- Be flexible and adaptable to change particularly in a hybrid working environment
- Proactive approach to tasks with the ability to take your own initiative and work independently
- A creative approach to problem solving and pay close attention to detail
- Ability to manage multiple projects and deliver to deadlines
What we can offer you
- Salary of £22,250 per annum plus discretionary bonus and company pension scheme
- A wealth of experience and a fun and sociable workplace to start your career
- You’ll be joining a group of 49 undergraduates, so you’ll have a large group of peers to work alongside
- Access to Life Skills workshops, designed specifically for you as an undergraduate
- Opportunity to join a discounted loan car scheme
- Physical and mental health support with our onsite Wellbeing Centre
- Hybrid blend of working at our office based in Milton Keynes and working from home
Here’s what our process looks like
- Apply and upload your CV, covering letter and answer a few application questions.
- You’ll then be invited to complete a Situational Judgement Test. This is a short multiple-choice question set to understand how you may approach situations.
- If you pass this stage, you will be invited to complete an online video interview where you will have the opportunity to tell us more about yourself.
- If successful, your final step in the journey is to attend an assessment centre at our Milton Keynes office where you will take part in a group exercise, complete a short interview and deliver a presentation. You'll also meet some of our managers and our current Undergraduates to find out more about a placement year with us.
About Volkswagen Financial Services UK Limited
Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible.
In our ever-changing world, this can be a challenge, so we aim to foster an openly entrepreneurial, pioneering environment, focussed on your mobility needs.
To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing.
We do this by offering a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems.
Volkswagen Financial Services are committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us, and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you during our recruitment process, please let us know and we will support you as best we can.
Our undergraduate placement roles do not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.
Please do not apply for more than one placement role. This will ensure that you are considered for the placement that you are most interested in, and your skills are aligned to
