Hassan just got confirmation that he’ll be spending his summer as a Business Management and Customer Operations Intern at Lloyds Banking Group – a role he heard about at the Bright Network Festival. He took some time to tell us about what he expects from the role, and to pass on any advice to other Bright Network users.
Why did you choose a Business Management and Customer Operations Intern at Lloyds Banking Group?
I chose Lloyds for my summer internship as I met them at the Bright Network Festival and got to know the people who work there in an informal environment, where I was able to understand both the pros and the cons of working at this company. The values that Lloyds have are constant throughout the bank - they place their values as a first priority, before anything else, which I felt was commendable. This, alongside seeing the depth of work I would be doing on the Internship (which was 10 weeks, much longer than most) was ideal for me as I knew it would allow to me make the most of my entire summer vacation. I chose this role because I study Business and Management at University and wanted to put my studies into practice.
What was the toughest part of the application process? And your favourite part?
The application for the Lloyds Internship was far simpler than I expected. There is no assessment centre required for the Internship which was a nice surprise. I found the online tests the hardest, however - this was due to the fact that the main emphasis was on company values and whether your own personal views correlated with them. You have to really look at the three values Lloyds pride themselves on and reflect in your answers - how you would respond as a Lloyds employee. You need to be able to think like a Lloyds employee and understand how they make decisions.
Were you surprised by anything in the process?
I was surprised there was no assessment centre. After the video interview, I received an offer - albeit after a good couple of weeks. It was a nice surprise!
What three top tips would you give your fellow Bright Network members?
1) Research the values of Lloyds Banking Group
2) Research and stay up to date with the current banking climate and recent news (you may receive surprise interview questions)
3) Be yourself. Lloyds really want to know you as a person, I felt like I was too comfortable in my interview and thus too informal, however my feedback said that they liked to see my personality showing in the video.
What's your lucky charm or pre-interview ritual?
When I was interviewing for Lloyds, my pre-interview ritual was telling myself to remain calm and having a glass of juice to give me a small sugar kick before-hand. You only get one video recording attempt and so you need to stay composed.