The IT Intern will work closely alongside the Systems Administrator to support employees in our London Victoria office and wider global IT Function with day-to-day helpdesk activities.
Key responsibilities
Accountabilities
- Support cloud deployment activities
- Organise and maintain the IT workspace and storage areas
- Identify faulty machines to ensure they are securely wiped
- Prepare equipment for recycling and wipe decommissioned machines that remain operational
- Install Microsoft Windows onto laptops
- Help create and maintain an up-to-date inventory of all laptops
- Verify that IT equipment is properly allocated to the relevant users and that records remain up to date
- Ensure desks are set up correctly, with equipment in place and cables managed neatly and safely
- Inspect meeting rooms to confirm that equipment, desk arrangements and cable management meet expected office standards
- Train towards providing IT helpdesk cover for the London office
- Learn to be an initial point of contact for resolution of desktop/laptop related problems in a 280+ customer enterprise
- Learn to troubleshoot, research, diagnose, document and resolve technical issues surrounding Windows 11, MS Office applications, email, other special applications, internet connections and hardware/peripheral equipment
- Document, track, resolve and report on problem and work orders
- Assist with office duties; answering the office phone, bringing in guests and deliveries
Key requirements
Other requirements
- Work 5 days a week onsite in our London office
- Relevant qualification degree or CompTIA A+, Microsoft 365 Certified Fundamentals, or ITIL v4, or equivalent
- Enjoys problem solving
- Exceptional customer service, patience, multitasking, and the ability to clearly explain fixes to non-technical users
- Excellent written and verbal communication skills
- Interest in building a high level of knowledge regarding systems, technology, and communications
- 1st Line experience (desirable but not essential)
- Personable and approachable demeanour and with strong interpersonal skills
Benefits & perks
- Competitive salary
- Wellness program (massages, healthy snacks, flu jabs)
- Weekly office socials
