Locations: Bristol, Leeds, London, Norwich, York
Hours: Full time, permanent with two-year development programme
Work type: Hybrid
Salary: £34,200
The opportunity
Big strategic thinking sits at the heart of our Business Management pathway. Whether it's driving change, strengthening our brand, supporting business performance or helping manage risk, you'll work on projects that make a real impact across Aviva.
You'll collaborate with colleagues from across the business, bringing together insights, ideas and different perspectives to solve problems and uncover opportunities. From shaping strategy and influencing decisions to improving processes and delivering transformation, no two days are the same. Along the way, you'll gain exposure to different parts of Aviva, building a broad understanding of how a large organisation operates and succeeds.
If you're curious, adaptable and enjoy seeing the bigger picture, Business Management could be the perfect fit.
Whatever path you choose, you'll work on live projects, learn from experienced colleagues and help deliver even better experiences for millions of customers.
“I’m always amazed by how willing people are to give their time and support, and that really sums up the culture at Aviva for me. Everyone is incredibly friendly and approachable, which makes it a warm and welcoming place to work.”
Current Graduate
The roles
Our Customer Change & Transformation roles are based in Bristol, Leeds, London, Norwich, and York. You may need to be flexible on location and willing to relocate if needed. We believe some of the best collaboration, learning, and relationship building happens when people come together in-person. That's why our colleagues spend around 50% or more of their working time in the office. We call this Smart Working. For most colleagues, that means spending around three days a week in the office and the rest working from home, although this varies by role and team.
Customer Change & Transformation (Bristol, London, Norwich, York) - you'll be involved in changes that make a real difference for our customers and colleagues. Working on projects across the business, you'll help improve processes, products and ways of working, making Aviva simpler, smarter and more efficient. Whether that's supporting the rollout of new technology, improving customer journeys or helping teams embrace new ways of working, you'll bring people together to turn ideas into action. If you're curious, organised and enjoy solving problems, you'll play an important role in delivering change that creates better outcomes for millions of customers.
The company
We help millions of customers across the UK, Ireland and Canada protect what matters most to them and plan for their future. Whether it's supporting someone after an accident, helping families feel financially secure, or finding better ways to prepare for tomorrow, our work has a real impact on people's lives.
But we're not just here to solve today's challenges. We’re also investing in technology, data and AI to transform the way we work and deliver even better experiences for our customers.
For you, that means the opportunity to be part of a business that's constantly evolving, bringing fresh ideas to life and making a real difference to millions of people every day.
The Early Careers Development Programme
From day one, you'll become part of a community of graduates and apprentices from across the business. During your first two years with us, alongside your day job, you'll take part in our Early Careers Development Programme.
Designed to complement your on-the-job learning, it combines structured development, networking and hands-on experiences to help you broaden your perspective and connect with people from across the business.
You'll learn alongside other graduates and apprentices, gain exposure to senior leaders and develop a broader understanding of the business.
What we’re looking for
You'll already have, or be on track to achieve, a degree in any subject by the end of summer 2027 and be ready to start your career with us full-time in September 2027.
As well as being:
- interested in business and making a difference
- curious and keen to learn
- a confident problem-solver
- open-minded and willing to challenge thinking
- proactive and adaptable.
Visa sponsorship isn’t available. To apply you’ll need to have indefinite right to work in the UK. If this applies to you, we’d love to hear from you.
What you’ll get
- £34,200 salary, plus discretionary bonus, employee discounts and access to our Share Save scheme
- 29 days' holiday plus bank holidays
- Flexible working, wellbeing support and paid volunteering days, helping you maintain a healthy work-life balance
- A two-year Early Careers Development Programme, helping you build the skills, confidence and connections to succeed in your career
How to apply
Our applications close on 1 December 2026. If we receive lots of great applications, we may close them sooner, so we’d encourage you to apply early. You can only apply for one pathway, so take some time to explore your options and choose the one that best matches your interests and strengths.
You'll be able to tell us if you need any additional support or reasonable adjustments during your online application.
Each stage of our application process is designed to bring out the best in you. Below is a step-by-step guide on what to expect for each pathway.
- Online application
- Online situational strengths and numerical reasoning tests
- Video interview and AI literacy assessment
- Virtual assessment day
You’ll meet some of the team, get a feel for what it’s like to work here and show us what you’re all about. If you’re successful, you’ll get an offer to start in September 2027.
We welcome applications from people with different backgrounds, experiences and perspectives because we know diverse teams make us stronger.
We're interested in people with potential, curiosity and a willingness to learn. So, if you're excited by the opportunity but don't meet every requirement, we'd still love to hear from you.