Technology and Change Delivery Year in Industry Pathway
Locations: York
Duration: 12 months Fixed term – 29th June 2027 – 23rd June 2028
Work type: Hybrid
Salary: £27,750
The opportunity
Technology and change go hand in hand at Aviva. They help us adapt, innovate and deliver better experiences for our customers and colleagues. If you're curious about the role technology plays in shaping the future of a business, this could be the perfect place to start your career.
On our 12-month placement, you'll gain hands-on experience, build valuable skills and see first-hand how technology helps solve problems, support colleagues and deliver change across a large organisation. Depending on your role, you could be helping improve services, supporting users, delivering projects or working with teams to turn ideas into action.
You don't need to be a technology expert or studying a technical degree. We're looking for curious minds, strong communicators and big-picture thinkers who enjoy solving problems and making things happen. In return, you'll get real responsibility, plenty of support and the opportunity to develop skills that could lead to a future graduate role with us in September 2029.
Whatever path you choose, you'll work on live projects, learn from experienced colleagues and help deliver even better experiences for millions of customers.
“When I started my placement, I had limited IT knowledge. I studied Economics with Finance at university and my A-Levels were in Biology, Chemistry and Maths. However, this was far from a hindrance. In fact, I was able to look at things with a different perspective. Aviva values that.”
Current Graduate & Former Placement Student
The role
Our IT Service Desk Analyst Year In Industry roles are based in York. You may need to be flexible on location and willing to relocate if needed. We believe some of the best collaboration, learning, and relationship building happens when people come together in-person. That's why our colleagues spend around 50% or more of their working time in the office. We call this Smart Working. For most colleagues, that means spending around three days a week in the office and the rest working from home, although this varies by role and team.
IT Service Desk Analyst (York)- you'll be the first point of contact for colleagues who need technology support, helping them resolve issues and get back to what matters most. Through a mix of calls, live chat and self-service support, you'll learn how to troubleshoot a wide range of technology queries while delivering a great colleague experience.
You don't need previous technical experience. We'll provide the training, tools and support you need to build your knowledge and confidence. As your skills grow, you'll take on more complex challenges and develop expertise across our systems, applications and devices.
This role follows an eight-week rolling shift pattern, Monday to Friday, with shifts of 6am–2pm | 7am–3pm | 8am–4pm | 9am–5pm | 10am–6pm | 11am–7pm. Most weeks start at 8am or 9am, with one early-start week and one late-finish week in each cycle, giving you plenty of notice to plan ahead.
If you're a great communicator, enjoy helping others and are curious about technology, this could be the role for you.
The company
We help millions of customers across the UK, Ireland and Canada protect what matters most to them and plan for their future. Whether it's supporting someone after an accident, helping families feel financially secure, or finding better ways to prepare for tomorrow, our work has a real impact on people's lives.
But we're not just here to solve today's challenges. We’re also investing in technology, data and AI to transform the way we work and deliver even better experiences for our customers.
For you, that means the opportunity to be part of a business that's constantly evolving, bringing fresh ideas to life and making a real difference to millions of people every day.
What we’re looking for
To be considered for a 12-month placement with us in any of our Technology and Change Delivery roles you’ll:
· be studying for an undergraduate degree (in any subject)
· be on a course that supports a placement year
· be available to work full-time (35 hours per week) from 30 June 2027 to end June 2028
· have indefinite right to work in the UK
· be intending to return to university for your final year of study after the placement (graduating in 2029) and interested in a Graduate role.
As well as being:
● curious and keen to learn
● a strong communicator
● organised and proactive
● a confident problem solver
● collaborative and supportive of others.
Our Year in Industry programmes are designed to provide a pathway into our permanent graduate opportunities. As we don’t offer visa sponsorship for our graduate programmes, you’ll need to have the right to work in the UK without Aviva sponsorship for the full duration of the programme and beyond. This means we’re unable to progress applications from candidates on a Student or Graduate Visa, as long-term sponsorship isn’t available.
What you’ll get
· £27,750 salary, plus discretionary bonus, employee discounts and access to our Share Save scheme
· 25 days' holiday plus bank holidays
· Flexible working, wellbeing support and paid volunteering days, helping you maintain a healthy work-life balance
· Support from managers, mentors and buddies, as well as a wider Year in Industry community to help you thrive
· Real responsibility, hands-on experience and development opportunities, with the potential to secure a graduate role after your placement
How to apply
Our applications close on 1 November 2026, but if we receive lots of great applications, we may close them sooner, so don’t leave it too long.
You’ll be able to tell us if you need any additional support or reasonable adjustments during your online application.
Each stage of our application process is designed to bring out the best in you. Below is a step-by-step guide on what to expect for each pathway:
· Online application
· Online situational strengths and numerical reasoning tests
· Video interview and AI literacy assessment
· Virtual assessment day
You’ll meet some of the team, get a feel for what it’s like to work here and show us what you’re all about. If you’re successful, you’ll get an offer to start in September 2027.
We welcome applications from people with different backgrounds, experiences and perspectives because we know diverse teams make us stronger.
We're interested in people with potential, curiosity and a willingness to learn. So, if you're excited by the opportunity but don't meet every requirement, we'd still love to hear from you.